TD Investing Direct didnt sell my stocks

snooping_around

..............

sabretoothtigger

Not common but you should check for a trade ticket of some kind

IronWolf

Unless you have some evidence that the order was placed, and the limit price, I'm afraid it's just really your word against theirs.

Shaolin_Monkey

There shouldn't be any doubt about whether an order has been executed or not. I always check the order ticket in the order list after I've placed a trade, and double check that it is showing a status of "executed". The order ticket will also show the settlement date, dealings costs and any stamp duty etc.

When prices are changing rapidly the process for market orders can change a bit. You normally get a 'firm quote' which holds for 15 seconds before expiring. During volatile periods that might not be possible and instead you might get an indicative price quoted - which if you choose to proceed with can change by the time the trade is executed. http://www.tddirectinvesting.co.uk/help/faqquestions/why-were-you-not-able-to-get-a-firm-quote-and-what-happens-if-i-send-my-order/

As for what to do, you can complain and you have to give them a period to allow them to investigate and issue a response. If you aren't satisfied with the response then you can refer to the Ombudsman.

donniej

Normally, most platforms/brokers have a formal complaint process, through which you can raise a complaint. This comes as a part of their obligations as a regulated company (see http://www.fsa.gov.uk/pages/Library/Communication/PR/2011/046.shtml).

However, if you don't have any proof that you placed the order (e.g. an email confirmation or a trading note), it will be hard for you to substantiate your claim.