NatWest refusing to refund fraudulent transactions

meer53

So it could have been lost rather than stolen ? I don't think you'll get anywhere with Natwest. You might have had a better chance if you'd reported it to the Police as soon as you noticed it wasn't there.

jerhams

Hello All the wonderful people at Moneysaving.com

Just a quick question that I am asking on behalf of my dad.

He has had a number of transactions on his account over the last couple of months all going to 2 different companies which are online gambling sites which he has never been on before and has never gambled before.
The total was for £2314 in about 15ish different transactions, he has been in contact with the fraud team and the fraud team are refusing to refund any of the fraud back to his account which has left him with a £1700 overdraft on this account.
He has been in touch with the police and rbs executive team who are looking into this for him.
He is very stressed with this situation and needs some help, so if any one can help please get in touch with some idea of how he can get his money back?

Is it worth going to the financial ombudsman service to try and get the money back, he just wants his account back to what is was before the fraud happened on his account.

Hope someone can help??

Many Thanks

Bye for now