Primus Broadband

stonelynk

I always value the advice that I pick up from this site but I must share with you that all that glitters is not gold.

I decide to go with Primus as recommended as I wanted a Broadband only deal. The cost was £111 yearly paid in advance. I paid this in December 2012. I am still waiting for an installation in April 2013.

After 3 failed install dates I am sure that they have no customer care within the organisation and no one will take ownership of your problems.

I have also discovered that there is a connection with TalkTalk, so if you have had a bad expreience with TalkTalk don't go the Primus.

Primus_Saver_representative

Hi stonelynk,


I am sorry to hear you have been experiencing some problems with our services being installed at your property. If you could send me an email with your MSE username and your account number and I will get this chased up for you.


Kind Regards,
Jo

Former_MSE_Becca

Hi everyone,

If you're having any issues with your Primus account or service, please [URL="mailto:primus@moneysavingexpert.com"]send us an email[/URL].

This email will go to MSE and Primus, and Primus will reply to you as soon as possible.

Many thanks,
MSE Becca

shafeeq

Hi

I know there are some negative remarks about Primus Broadband, Has anyone got any positives. I have O2 Broadband and home phone line Primus. I am thinking of joining Primus for unlimited Broadband.

Any advice.. Presently they are doing it 6 months free line rental and after 6 months £4 a month.. which will be lot better then O2.

Thank you
Shafeeq

oldagetraveller

MSE_Becca wrote: »

Hi everyone,

If you're having any issues with your Primus account or service, please [EMAIL="primus@moneysavingexpert.com"]send us an email[/EMAIL].

This email will go to MSE and Primus, and Primus will reply to you as soon as possible.

Many thanks,
MSE Becca

In addition to posting the problem/issue on here, of course?
Is this an attempt to deflect any bad Primus experiences away from the forum? Hopefully not.:)