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Talk Talk blocking internet access
altyangelcharlie
Posts: 1 Newbie
I am a Talk Talk customer and twice this year I have lost my internet access. On both occasions I have found that the problem is caused by Talk Talk's servers refusing to respond to my PC. It would appear that this is caused by Talk Talk's new HomeSafe software which is supposed to check the websites that you visit and warn of possible viruses. HomeSafe appears to scan customers' PCs and if their anti-virus software has any reports of viruses, even if they have been cleared, the PC is put on a blacklist and then blocked after 7 days. On both occasions I have uninstalled and re-installed my antivirus software to clear all outstanding virus reports, and my internet access has been restored immediately. I know of at least one other Talk Talk customer who has experienced the same problem.
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Comments
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Just log onto your Talktalk 'My Account' and change the Homesafe settings to Off0
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Hi altyangtelcharlie,
Looks as if you already ahve the relevant information for this issue, however as dkpoole has confirmed you can switch off the HomeSafe service by logging into My Account.
Regards
Mark
Online Community Department“Official Company Representative
I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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