MSE News: Thousands of Santander mortgage holders could get payouts after blunder

mac24

fishing_mad wrote: »

It is now six weeks since we submitted our response to Santander`s first offer and we have yet to hear anything back.

Told us we were due nothing

mac24

fishing_mad wrote: »

Santander or ombudsman?

Santander.

Bravestar

mac24 wrote: »

Santander.

Actually taken from one of the MSE guides to another of Martin's crusades, but I believe equally applies here

mac24

Bravestar wrote: »

Actually taken from one of the MSE guides to another of Martin's crusades, but I believe equally applies here

Very good.

And yes.My complaint should be arriving at the Ombudsman's doorstep tomorrow.

frazell

Just to let you know what's happening with my case. The ombudsman told me that they cant help as they consider it time barred and therefore outside of their jurisdiction.


Waiting for a final response from Santander before I decide what action to take next. I'd be interested to hear the details of anyone that's have their complaint upheld by either Santander or the Ombudsman. I'm specifically interested in the dates that have been applied for compensation. e.g. from end of 2008 or some later date?

mac24

frazell wrote: »

Just to let you know what's happening with my case. The ombudsman told me that they cant help as they consider it time barred and therefore outside of their jurisdiction.


Waiting for a final response from Santander before I decide what action to take next. I'd be interested to hear the details of anyone that's have their complaint upheld by either Santander or the Ombudsman. I'm specifically interested in the dates that have been applied for compensation. e.g. from end of 2008 or some later date?

Hi Frazell.

Could you explain what they mean by time barred?

frazell

Ombudsman has a time limit to get involved which falls into two criteria.


The first is 6 years from when the event first took place....... in this case it was end of 2008 when Santander failed to tell us about the cap margin. This now means they unable to assist.


The second is 3 years from when the complainant should have known or could have reasonably known of the issue.


The ombudsman has said that as our mortgage went SVR in 2010 then we should have noticed at that point that the rate was increased.


I've argued with them that its completely unfair to apply this as we were on a 5 year fix and had lots of things going on at the time. I'm not really sure anyone would get out their mortgage paperwork and compare the SVR from sign up to end of reduced rate. You just assume that the bank didn't lie and keep this information from you, don't you?!


I've also argued that Santander were supposed to have written to affected customers in 2013 when the FCA made their ruling and that puts it within the timeframe for them to help (Santander failed to do that). They're just not having it and simply wont look at the case.


We're now in the position where we've gone back to Santander for one last attempt at which point, should they not agree, its accept the compensation or go for a moneyclaim.


I'm therefore looking for some precedent that might have already been set or some indication from other forum members on the details of their compensation dates.

Dollydolittle

Well done and congratulations to all those who had a good result.
If anyone can help those of us still struggling with what criteria they have used in making decisions would be very grateful. :beer:

frazell

Fishingmad. Can you tell me the period (dates) for compensation they are using please? PM me if necessary.

health_warning

Long time quiet lurker on here till now but where have the other 12 pages gone?
Do they get archived automatically after a certain time?????