WARNING - don't get caught out cancelling T-MOBILE / EE

[Deleted User]

I decided to go for a really good deal with T/mobile for unlimited texts and 100 minutes of calls per month.Now the only niggle I have is that at least once a month when I switch my mobile on it goes to internet, which although is available on my phone I neither want nor need as I usually only use my phone for texting and the very occasional phone call (I never have used more than about 20 minutes of my 100 per month)Is there anyway of making sure this doesn't happen as I am getting charged for it when I really don't need or want it

stugra

grumbler wrote: »

Would you be happy if your contract was cancelled unexpectedly by some stranger pretending to be you and sending a letter to Orange?

Even if Orange have a sample of your signature, it is not the case for most their customers.

It wouldn't bother me if someone contacted Orange as I am not in a contract with them!

Also, would you be happy if your contract was cancelled unexpectedly by some stranger pretending to be you and telephoning Orange? For goodness sake - they have checks in place man!!

Doh!

stugra

grumbler wrote: »

You can't do both. It's either a notice or PAC.

Actually you can do both, and you may need to depending on the cancellation period (which may differ from the PAC period) and what time in your contract you decide to leave.

stugra

Sadly, I see that Grumbler has lived up to his name and just not really helped theis thread at all.

Never mind



Anyway, on a seperate note, I went to make a withdrawel at my bank yesterday and there should of been some money in my account. But, there was definately not enough in their. I spoke to the man and he could not guarentee what had happened! I asked if it was right that they should just loose our money that easily.

Thoughts?

grumbler

stugra wrote: »

Actually you can do both, and you may need to depending on the cancellation period (which may differ from the PAC period) and what time in your contract you decide to leave.

Really?
You can do both, but a PAC will void the notice given earlier anyway.
I've never heard of a different cancellation period, but if it is shorter, and you were right, the PAC wouldn't be active for 30 days as it is supposed to be. If it is longer, the contract will be terminated when you use PAC, i.e. within 30 days regardless.

However, feel free to remain deluded on this matter.

Buzby

Here you go - banging on the a PAC magically has termination rights when it does not!

You are already fully aware that networks often issue a PAC, and if the number is not ported will continue service, stating that another 30 day 'notice' period has begun. This is arrogant nonsense - the PAC code only expires in 30 days, and has nothing to do with your contract. If the number goes, the contract ends UNLESS you ask for service to continue with a freshly allocated number.

To ensure formal contact cancellation, you write giving the required notice period, and ask for a PAC only if you need one. If you do, you restart nothing but if you do not port in time, you lose your number. If the network fails to honour your written instructions - that's their lookout - not yours!

Contract law is precise. Any delusion is in believing a PAC has the powers you say it does.

grumbler

Were you addressing me or the OP? Neither I nor the OP said anything about 'magical termination rights' and 'powers'.

stugra

Buzby wrote: »

Here you go - banging on the a PAC magically has termination rights when it does not!

You are already fully aware that networks often issue a PAC, and if the number is not ported will continue service, stating that another 30 day 'notice' period has begun. This is arrogant nonsense - the PAC code only expires in 30 days, and has nothing to do with your contract. If the number goes, the contract ends UNLESS you ask for service to continue with a freshly allocated number.

To ensure formal contact cancellation, you write giving the required notice period, and ask for a PAC only if you need one. If you do, you restart nothing but if you do not port in time, you lose your number. If the network fails to honour your written instructions - that's their lookout - not yours!

Contract law is precise. Any delusion is in believing a PAC has the powers you say it does.

Thanks Buzby. YOU are OBVIOUSLY a knowledgeable person on this matter and your information is great. I appreciate the comments of people that know their area of expertise. Thank you.