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Death of T Mobile iPhone - what are my options?
Back in January 2012, I renewed a contract with T Mobile. It tied me in until January 2014, and they provided me with a shiny new iPhone 4S. I've been with T Mobile for 15 years, with the exception of one year in which I treacherously decamped to Orange back in 1998, before coming back to T Mobile.
Pretty much exactly 13 months after the contract started, the iPhone began to die. There are 7 faults, which I won't bore you with, but involve everything from it wiping my contacts once a month to the failure of the GPS. I have an appointment with Genius Bar tomorrow, but something tells me that it's going to be expensive to get all these problems fixed.
T Mobile's tech support have (Rightly, I suppose) told me that since the phone is out of its one year warranty, they can't help me, and if I want to terminate the contract, they'll be able to discount the termination fee by 25% (Although I note the didn't quote a price for that!). Foolishly, everything in my life appears to be on my phone, from my shopping list to my satnav, so going without would be a nightmare. I don't really want to lose my number either, since I've had it for over 10 years and it's quite a memorable one.
I'm a bit frustrated now, and I have a few possible solutions in my head, but I have no idea what's realistic. My ideal solution would be for Apple to fix the phone there and then, but since a few of the faults seem hardware based, I have a feeling I need to be prepared for that not to materialise
Does anyone have any experiences or idea of what to expect?
Pretty much exactly 13 months after the contract started, the iPhone began to die. There are 7 faults, which I won't bore you with, but involve everything from it wiping my contacts once a month to the failure of the GPS. I have an appointment with Genius Bar tomorrow, but something tells me that it's going to be expensive to get all these problems fixed.
T Mobile's tech support have (Rightly, I suppose) told me that since the phone is out of its one year warranty, they can't help me, and if I want to terminate the contract, they'll be able to discount the termination fee by 25% (Although I note the didn't quote a price for that!). Foolishly, everything in my life appears to be on my phone, from my shopping list to my satnav, so going without would be a nightmare. I don't really want to lose my number either, since I've had it for over 10 years and it's quite a memorable one.
I'm a bit frustrated now, and I have a few possible solutions in my head, but I have no idea what's realistic. My ideal solution would be for Apple to fix the phone there and then, but since a few of the faults seem hardware based, I have a feeling I need to be prepared for that not to materialise
Does anyone have any experiences or idea of what to expect? © Cuilean 2005. Any connection between your reality and mine is purely coincidental.
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Comments
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You can expect to pay ~£150 to Apple for replacing your handset with a new (refurbished?) one.
The standard Early Termination Fee is the total cost of the remaining months.
Your number can be ported to any other network should you wish to leave t-mobile.
It's not that I am advocating paying the ETC. Personally, I'd never do this.
Another option is to sue t-mobile (supplier of the handset) if the faults were not caused by damage and you can prove this: Consumer Rights Armour0
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