US Airways reply What do you make of this?

Lelbo

[FONT=Tahoma, Verdana, Arial]Dear Mrs. ???:
We regret that your Flight 7?? from Manchester on July 14, 2010 was delayed. As you may know this flight did not operated as scheduled due to an unexpected mechanical situation. Please accept our apology for the inconvenience and impact on your travel plans this irregularity caused. It is never our intent to create difficulties for you, or any of our passengers, and appreciate that this disruption was a frustrating experience.

Further, we thank you for giving us the opportunity to respond to your request for compensation based on European Regulation 261/2004. Under EU regulations, carriers are not required to provide EU compensation in the event that the carrier performed all necessary maintenance checks and took all steps feasibly viable to prevent a mechanical cancellation or delay. We can assure you our aircraft undergo all required maintenance; however, despite the best preventive maintenance, some malfunctions cannot be predicted. Our records indicate all required measures pertinent to this flight were taken; therefore, no compensation under the EU Regulation No. 261/2004 is due.

While no compensation is due under the regulation, as a token of our apology we have authorized five transferable $800.00 Electronic Travel with US Vouchers. Your E-TUV is valid toward the purchase of travel on US Airways. Please be advised the E-TUV is not valid with Internet bookings and must be redeemed within one year from the date of this correspondence. In addition, please take a moment to read the terms and conditions listed below to receive the full benefit of this compensation. When you are ready to make your future travel arrangements, please call our Reservations Department at (0-845-600-3300) and provide the E-TUV code listed below. The customary ticketing fee will not be assessed at the time of booking with our Reservations Department.


The vouchers they have issued to us are of no use to any of us. One of the vouchers is for my 82 year old mother who has Emphysema and is not well enough now to fly long haul. As she now lives with me and my family and I am her main carer I can't leave her to use my voucher and so therefore neither can my husband or daughter. The last person the voucher is for is my daughter's friend who is going into her final year at University and can't afford to take a holiday. What should be my next move?

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Mark2spark

They haven't provided you with a valid EC that exempts them from payment.
Write and tell them so and also give them 14 days notice to pay up or you'll be off to court.
As per the NBA letter in the FAQ's.

chas_smash

Latest reply:

Dear Mr. ?:
Thank you for your most recent correspondence to US Airways. I appreciate this opportunity to respond to you behalf of our Corporate
Officers.
We regret that you feel we have not been accommodating in our handling of your claim for EU compensation due to interruption of your
travels in 2008.
US Airways is aware of all court rulings pertaining to the European Regulations. Upon thorough review of this matter, our final determination
is that we must respecfully decline to honor your continued request for compensation based on EU Regulation 261/2004.
Your notice regarding your intended actions towards US Airways has been documented and forwarded to the appropriate parties. Please
be advised that additional communications regarding this specific issue will not be forthcoming.
Mr. Roberts, we are sorry we couldn’t reach an amicable resolution to the situation. Thank you for allowing us to clarify our position.
Sincerely,
Rita Simms
Representative, Customer Relations
US Airways Corporate Office

Vauban

chas_smash wrote: »

Latest reply:

Dear Mr. ?:
Thank you for your most recent correspondence to US Airways. I appreciate this opportunity to respond to you behalf of our Corporate
Officers.
We regret that you feel we have not been accommodating in our handling of your claim for EU compensation due to interruption of your
travels in 2008.
US Airways is aware of all court rulings pertaining to the European Regulations. Upon thorough review of this matter, our final determination
is that we must respecfully decline to honor your continued request for compensation based on EU Regulation 261/2004.
Your notice regarding your intended actions towards US Airways has been documented and forwarded to the appropriate parties. Please
be advised that additional communications regarding this specific issue will not be forthcoming.
Mr. Roberts, we are sorry we couldn’t reach an amicable resolution to the situation. Thank you for allowing us to clarify our position.
Sincerely,
Rita Simms
Representative, Customer Relations
US Airways Corporate Office

It was never very likely that you could reason them into paying - they understand the law full well. At least the way forward is clear: either initiate legal proceedings (yourself or via a NWNF company), or jog on.

chas_smash

I've gone to a claims company now.