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Switch from BT to Plusnet problem
tommytinker
Posts: 1 Newbie
I thought my experience of switching from BT to Plusnet may be of interest to anybody thinking of switching.
I commenced switch process from BT to Plusnet by contacting Plusnet 07/02/2013. I obtained a MAC code from BT, of which I informed Plusnet.
BT cut off my broadband service on 14/02/2013
My broadband service became active with Plusnet 14/02/2013.
My Phone service became active 28/02/2013.
I am unaware of the reasons why the 2 services were switched on different dates. This was not by my instigation.
Money, including 3 months advance broadband and phone line rental, was taken from my account by BT via direct debit on 21/02/2013.
Rang BT to complain about this, was informed this was an error and money would be reimbursed.
Stopped any future BT direct debits due to concerns that more money may be withdrawn from my account.
Received letter from BT on 08/03/2013 falsely indicating that I had ordered a new broadband and phone package, which would commence on 10/03/2013.
Wrote to BT customer services on 12/03/2013 to inform them that I had not taken out a new broadband and phone package with them, but had in fact switched to Plusnet.
By 05/04/2013 my bank account had still not been re-imbursed with the money that BT had taken to which they were not entitled. I went to the bank and requested a charge back. The total amount of the direct debit was paid back into my account on 05/04/2013.
Received another bill from BT on 12/04/2013, still including 3 months advance broadband and phone line rental commencing 06/02/2013. Also £30 charge for cessation of broadband (I had switched via Plusnet using a MAC code supplied by BT and the minimum contract period had expired). Also a £6 payment processing charge presumably because I had cancelled the direct debit to BT. and threatening disconnection if I did not pay.
Wrote to BT explaining the above, with an itemised statement of what I calculated I owed them and a cheque for that amount and requested they send me an ADR deadlock letter if they did not think this resolved the situation.
Am currently awaiting a response.
No problems with Plusnet so far.
I commenced switch process from BT to Plusnet by contacting Plusnet 07/02/2013. I obtained a MAC code from BT, of which I informed Plusnet.
BT cut off my broadband service on 14/02/2013
My broadband service became active with Plusnet 14/02/2013.
My Phone service became active 28/02/2013.
I am unaware of the reasons why the 2 services were switched on different dates. This was not by my instigation.
Money, including 3 months advance broadband and phone line rental, was taken from my account by BT via direct debit on 21/02/2013.
Rang BT to complain about this, was informed this was an error and money would be reimbursed.
Stopped any future BT direct debits due to concerns that more money may be withdrawn from my account.
Received letter from BT on 08/03/2013 falsely indicating that I had ordered a new broadband and phone package, which would commence on 10/03/2013.
Wrote to BT customer services on 12/03/2013 to inform them that I had not taken out a new broadband and phone package with them, but had in fact switched to Plusnet.
By 05/04/2013 my bank account had still not been re-imbursed with the money that BT had taken to which they were not entitled. I went to the bank and requested a charge back. The total amount of the direct debit was paid back into my account on 05/04/2013.
Received another bill from BT on 12/04/2013, still including 3 months advance broadband and phone line rental commencing 06/02/2013. Also £30 charge for cessation of broadband (I had switched via Plusnet using a MAC code supplied by BT and the minimum contract period had expired). Also a £6 payment processing charge presumably because I had cancelled the direct debit to BT. and threatening disconnection if I did not pay.
Wrote to BT explaining the above, with an itemised statement of what I calculated I owed them and a cheque for that amount and requested they send me an ADR deadlock letter if they did not think this resolved the situation.
Am currently awaiting a response.
No problems with Plusnet so far.
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