Wife just received a ticket from Parking Eye...

nelf

On 08/04/13 she took our disabled son to the local Eye Infirmary for and eye test.

The ticketing system is one where you have to enter your car registration into the machine. She was in a rush to meet the appointment time, and in a bit of a memory lapse she entered the registration of our old car which we have recently sold, rather than this current one. A clear honest mistake.

We have today received the "Parking Charge Notice" through the post asking for £70, reduced to £40 for quick payment.

We still have the ticket for £3.50 and the time corresponds to the times on the letter.

Looking for a bit of advice please! She is of the temperament that she just wants to pay it and not cause a fuss - but this whole 'Big Brother' camera system really annoys me, so I want to be clued up before I go on the offensive against them!

The way I see it is: she parked, she paid, simple! Since when has it been a requirement to be a first class data input clerk, just to park your car?!!

Stroma

This is a clear breach of the Equality Act 2010, I would raise a complaint to the infirmary involved, point out that a reasonable adjustment must be made.

I in your position would send something like this to parking eye. If they refuse the appeal you can appeal independently with our help to popla

Name
Address
Date

Dear Parking Eye

I want to appeal your invoice xxxx at xxxx car park on the xx/xx/xxxx . A ticket was paid to park at this car park at the time you stipulate, as I was with a disabled child I require under the Equality Act 2010 that a reasonable adjustment be made for the input of the wrong index number.

I require that you cancel this invoice immediately. If you reject my appeal, I require a popla verification code within 35 days of the date of this appeal, per the BPA code of practice.

I have no further information to provide to you, so I do not need a response from you giving a further 14 days, this is my final position.

Attached are copies of the blue badge, and ticket purchased.

Sincerely
Mrs Not a mug

Coupon-mad

Totally agree.

Whoever heard of an EYE INFIRMARY where they actually think it's disability-law compliant to expect people to put their car reg number into a small screened digital machine to get a ticket for the car park?! Words almost fail me and what's worse, the STUPID Service Manager at the Eye Infirmary didn't even have the Equality Act nous to object to that part of Parking Eye's pathetic money-grabbing 'solution' to alleged parking problems that probably never were...

Even if it's not your wife with the eye condition, it's wholly inappropriate to expect the carer of a patient - a carer who is more concerned about the safety of their passanger and getting to the appointment on time - to remember to correctly enter a car registration (pointlessly) into a machine that could easily just issue tickets without it.

MADNESS and UNLAWFUL. A system designed to make money for a PPC who rely on cameras and so have limited systems which actually break disability law left, right and centre.

Parking Eye know this and are so worried about losing these inappropriate contracts they have convinced some Medical Centres to sign up to, that they recently wrote to this pepipoo poster out of the blue and cancelled this fake PCN:

http://forums.pepipoo.com/index.php?showtopic=77872&st=0

Similar situation, scam ticket from a Medical Centre, TOTALLY inappropriate and demonstrating a failure to make 'reasonable adjustments' for disabled visitors and their carers. And Parking Eye only cancelled it because they recognised the case on a forum!

SHAME ON YOU AGAIN PARKING EYE. :mad:

SIMPLE SOLUTION FOR YOU THOUGH PARKING EYE WHEN YOU READ THIS FORUM BECAUSE WE KNOW YOU RECRUIT YOUR SORRY STAFF TO DO JUST THAT...HOW ABOUT, YOU JUST CANCEL IT WHEN THIS POSTER APPEALS OR WE WILL HELP THEM WITH ANOTHER WINNING POPLA APPEAL AT YOUR EXPENSE.

AND - HAS ANYONE AT PARKING EYE ACTUALLY EVER BOTHERED TO READ UP ON 'REASONABLE ADJUSTMENTS' IN THE EQUALITY ACT?

nelf

Thank you Stroma for that template.

I will have to amend it slightly, as she parked in a normal bay when she paid - there is NO concession for disabled at this infirmary - and the blue badge we have is currently out of date and we have not yet renewed it (we have only just received notice from DWP that our son's higher rate entitlement is being extended, and without that date we could not get a blue badge renewal)

I wouldn't mind, but having looked at the 'Time In Car Park' on the letter, she was only there for 1hr 35mins where she paid a greater amount of £3.50 to cover her for 2-4hrs! She said she was so worried that our son would need to have his pupils dilated (where they insert drops and you have to wait until it takes effect, meaning extra waiting time) that she put extra on the meter to cover for this.

A system where a human being actually walked around and checked tickets on the dashboard would clearly have seen she was well within the expiry time by a good 2hrs 25mins - but no, everything has to be automated!

Stroma

It makes no difference having a badge or not as it doesn't apply on private land in any case, read your blue badge handbook. You say a higher rate disablement, is the car a mobility vehicle with tax exemption and zero pounds ? If so copy that instead of the blue badge.

And by the way the Equality Act 2010 trumps any made up rules, and both parking eye and the infirmiry must abide by it. There is no getting away from primary legislation like this

Coupon-mad

nelf wrote: »

Thank you Stroma for that template.

I will have to amend it slightly, as she parked in a normal bay when she paid - there is NO concession for disabled at this infirmary - and the blue badge we have is currently out of date and we have not yet renewed it (we have only just received notice from DWP that our son's higher rate entitlement is being extended, and without that date we could not get a blue badge renewal)

I wouldn't mind, but having looked at the 'Time In Car Park' on the letter, she was only there for 1hr 35mins where she paid a greater amount of £3.50 to cover her for 2-4hrs! She said she was so worried that our son would need to have his pupils dilated (where they insert drops and you have to wait until it takes effect, meaning extra waiting time) that she put extra on the meter to cover for this.

A system where a human being actually walked around and checked tickets on the dashboard would clearly have seen she was well within the expiry time by a good 2hrs 25mins - but no, everything has to be automated!

Doesn't matter about the Blue Badge, it doesn't take away the disability and doesn't mean PE haven't breached the Equality Act by not making 'reasonable adjustments' suited to the patients.

Did you not know that the Blue Badge scheme doesn't even apply on private land (any non-Council car parks), despite what the scammers' signs always say? A disabled person and their carer are covered by the Equality Act not the BB scheme.

Coupon-mad

nelf wrote: »

A system where a human being actually walked around and checked tickets on the dashboard would clearly have seen she was well within the expiry time by a good 2hrs 25mins - but no, everything has to be automated!

Yep. And that's why this system is inappropriate and unlawful. Parking Eye breach the Equality Act a lot - FACT!

And I can back it up with links if they really want them plastered all over forums again. You know I have a long memory for previous similar threads - hello I am talking to you, the resident Parking Eye Snooper! And I will happily post them again and again and find more examples. Supermarkets are the usual happy hunting ground for your 'one time limit fits all because our cameras can't look for disability evidence and we don't actually have staff on site' illegal approach to disability law aren't thay PE?

nelf

The car is registered as 'Disabled' / Tax Exempt (and I have just made a lovely 1200dpi scan of the tax disc to go with the appeal!

Stroma

Can you remove where this took place, parking eye employs people to scour forums for victims to send small claims.

And an exempt tax disc is good enough for them to prove without doubt that a reasonable adjustment must be made under the Equality Act

nelf

Done, thanks

Coupon-mad

Parking Eye will see this and cancel it anyway when they get the appeal and match it up.

Absolutely FARCICAL that they are on that site with their flawed systems.