Buyer sending courier?

scottiedog

Help please. I have sold an item on a auction site.Cash on collection or paypal. The buyer has asked for my home address and postcode, contact number and email address for the courier he is sending. I am new to auction site - i sent him my address and mobile no, but the auction site would not let me send the email to him because it contained an email address. So I removed my email address and was able to send the email to him (via the auction site). He has now sent me a text using the mobile no. asking for a home phone number and the email address - stating the courier requires this for the pick up.
Does this sound genuine - I'm finding it rather odd. He has sent payment via paypal.
Why is my address and mobile no. not enough for a courier?
Help
Scottiedog x

soolin

Regardless of what the buyer needs, you can easily be scammed here.

As a seller to get full seller protection on PayPal you need full tracking to the address that PayPal say is ok to send to. As you are not arranging the courier you can't guarantee to get that and if buyer claims he has not received item you will have to refund.

It is just as bad to allow PayPal on collection as the same difficulty in showing online delivery confirmation applies.

Do a google search for PayPal on collection scam

Ideally you want cash, but if this is an eBay sale you can't insist on it. You can refuse to sell of course and just refund and ask for a bank transfer or cash instead, but buyer does not have to comply and then you get to keep your item and pay all the associated fees.

Brooker_Dave

scottiedog wrote: »

Help please.

Was it something big and worthless, or something valuable like a moble phone?

If it's somthing of value, refund the paypal and have his man bring cash when he collects your goodies.

bxboards

soolin wrote: »

Ideally you want cash, but if this is an eBay sale you can't insist on it.

For collection items, the buyer either pays cash, or if they want to use Paypal then they would be invoiced for postage, which I would arrange.

I would not allow a buyer to arrange their own courier, unless this was agreed in advance, and they paid by bank transfer. The seller is perfectly entitled to insist on cash and even Ebay say that writing 'cash on collection' in a listing is fine.

Anyone who tried to insist on Paypal for a collection item would set off my tingley-spider sense. Paypal is not a suitable payment method for collection items - even Paypal say this.

This is a new seller here, and I think the buyer is maybe trying to take advantage.

My position on collection on Ebay is clear - the buyer comes in person with cash. I do not exchange collection details until that is agreed.

To the poster - did you say in your listing you would allow a buyer to send their own courier -mnormally the collection option on ebay shows up as 'personal collection only - no postage'. The fact that you have added a question mark to your thread title makes me thing the courier has caught you by surprise, and you were not expecting it.

scottiedog

Thank you all for your advice. I am going to email him telling him I am not happy with the courier coming to collect and refund him the paypal money. This leads to a couple of questions - How do I refund from Paypal back to him and can I offer the item to the 2nd highest bidder?
Scottiedog

soolin

scottiedog wrote: »

Thank you all for your advice. I am going to email him telling him I am not happy with the courier coming to collect and refund him the paypal money. This leads to a couple of questions - How do I refund from Paypal back to him and can I offer the item to the 2nd highest bidder?
Scottiedog

Just go to your PayPal account, find the transaction and about half way down the page there is a refund button. Refund in full and PayPal will refund your fees less 20p.

However, do not go to a second chance offer until you have dealt with this first buyer. Yu have FVFs to pay so need to try and negotiate either cash on collection, or a mutual cancellation. If you go to second chance and it sells there you get a second lot of fees.

Original buyer remains able to leave feedback as well don't forget, so keep them on side as far as you can.

scottiedog

soolin wrote: »

Just go to your PayPal account, find the transaction and about half way down the page there is a refund button. Refund in full and PayPal will refund your fees less 20p.

However, do not go to a second chance offer until you have dealt with this first buyer. Yu have FVFs to pay so need to try and negotiate either cash on collection, or a mutual cancellation. If you go to second chance and it sells there you get a second lot of fees.

Original buyer remains able to leave feedback as well don't forget, so keep them on side as far as you can.

Thanks for this advice. I did as you suggested, I sent him an email explaining that I would not have sellers protection if his courier collected the item and so the best thing for me to do was to refund the money too him then he can either arrange to collect the item with cash on collection or we can agree a mutual cancellation. Email he sent back ' don't worry about it ive paid for the item just send me the details ive asked for to give to the courier if it gets lost courier will sort it'.
So it's obvious he is refusing to listen (now really screams as scam) so I refunded the money via paypal and filled out the request on ebay to cancel transaction - thinking it's over. This morning received an email from ebay saying buyer has rejected your request to cancel transaction as a result you will not receive a final value fee credit for this transaction (i didn't want to cancel to receive fees back) Followed by 'Please complete this transaction with the buyer'
Is this for real?
The winning bid on this item was £14.99 his ebay address is 200 miles away and you can buy this item 'new' for about £25.
Please advise me as to what to do next - I really cant believe this is happening.

soolin

There is nothing you can do now, this is the risk of items that need to be collected

Ebay cannot force you to sell, so just continue with your position with the buyr saying that if they want it then they need to turn up and collect and pay cash, don't negotiate any further than that.

You can try asking ebay to give you your fees back as a goodwill gesture, but they don't have to as buyer was entitled to use paypal- obviously if you do phone them explain that buyer was sending a courier and was not intending to colelct and that's what you objected to.

Seller can leave a neg now and poor stars, but possibly won't if he was a scammer.

I am in a minority on here as I have always thought this scenario possible , so maybe those that read the rules differently to me and believe a seller is fully protected if they refuse paypal can advise how they have got their fees back and avoided a neg in the past.

lemontart

I recently sold a dining table on ebay and they paid promptly by paypal on the day auction ended even no problems and they sent a courier - all perfectly sound and no claw back so very happy though did think it very odd at the time.

Danni-R

I would also not give your home number out as well as your address.

The mobile number is enough for a courier. But I would also stick to refunding and relisting the item.

scottiedog

soolin wrote: »

There is nothing you can do now, this is the risk of items that need to be collected

Ebay cannot force you to sell, so just continue with your position with the buyr saying that if they want it then they need to turn up and collect and pay cash, don't negotiate any further than that.

You can try asking ebay to give you your fees back as a goodwill gesture, but they don't have to as buyer was entitled to use paypal- obviously if you do phone them explain that buyer was sending a courier and was not intending to colelct and that's what you objected to.

Seller can leave a neg now and poor stars, but possibly won't if he was a scammer.

I am in a minority on here as I have always thought this scenario possible , so maybe those that read the rules differently to me and believe a seller is fully protected if they refuse paypal can advise how they have got their fees back and avoided a neg in the past.

Can I just offer it to the person that was the 2nd highest bidder -without having to relist it (and risk this chap bidding again) Also, can someone let me know how to block him from bidding on my items.
Scottiedog