Outrageous Orange Mobile Dongle charges

bictech2013

Orange and Everything Everywhere Ltd, what is their relationship? It is as clear as mud.

I have been royally screwed by Orange/EE for UK data charges on my dongle

They cap their mobile phone internet usage, but unlike other dongle service providers there are no caps or warnings on dongle bandwidth usage.

I had been paying 15 pounds/month for the dongle for over a year & hadn’t used it.

When I moved house, I started using it again and without knowing it I exceeded my monthly bandwidth.

Next thing a bill for £687!!!!

They refuse to discuss and my mobile phone service has been cut off.

I have been with Orange for over 10 years and cannot believe this.

Anyone help/advise?

mattyprice4004

What on earth were you doing to use that much data?

When you signed up you will have seen xxGB per month included. It's your responsibility to monitor and stick to that.

You may get a reduction, but they don't have to if you've been hammering the data.

kwikbreaks

mattyprice4004 wrote: »

What on earth were you doing to use that much data?

You don't know how much data he used. If there was no cap set up out of bundle data charges can be horrific. They are also well hidden. I had a quick squint and couldn't see what they charge for out of bundle on contracts but PAYG mentioned £3 per MB which is an astronomical amount.

chanz4

Data (1 byte - 250 MB)£5Data (Up to 500 MB)£10Data (Up to 750 MB)£15Data (Up to 1000 MB)£20Data (over 1000 MB)£40

Jemma-T

bictech2013 wrote:

I started using it again and without knowing it I exceeded my monthly bandwidth

bictech2013 wrote:

I started using it again and without [STRIKE]knowing it[/STRIKE] checking I exceeded my monthly bandwidth

Fixed that for you.

Come on you have to check these things it's your responsibility.

Anyway, if they can't do you some sort (if they've cut you I assume you cancelled the DD an refused to pay anyway) of deal I'd consider simply not paying it. Expect them to chase you though.

cloud12321

same things happened to me.
i phoned them and they told me that when i was using it before i moved i had a poor signal so it used less internet, and when i moved i constantly got 3g signal and that it uses alot more usage than if you had bad signal

mattyprice4004

cloud12321 wrote: »

same things happened to me.
i phoned them and they told me that when i was using it before i moved i had a poor signal so it used less internet, and when i moved i constantly got 3g signal and that it uses alot more usage than if you had bad signal

You don't use more, you have the potential to use more.

Each task you perform will use the same amount of data, but as it's quicker you have the potential to use a lot more.

bictech2013

Thanks all.
Orange/EE did a settlement for the excessive charges on the 16th April.

I thought that was the end of the matter until my April bill arrived and a further £450 was charged for up to April 15th. No mention was made of these extra charges when I made the settlement.

By this time I had totally stopped using my Orange dongle.

I have written to them again and had no response.

My services have been disconnected now for a month - Please advise who you contact for a correct complaint procedure?

AVOID ORANGE DONGLE CONTRACTS!!!!!!!

Fruit_and_Nut_Case

bictech2013 wrote: »

AVOID ORANGE DONGLE CONTRACTS!!!!!!!

I have one for which I pay £5 per month. I have been very happy with it and have never unknowingly or unintentionally exceeded my allowance.

Edit: You can set it to warn you if you approach a pre-set limit.

chanz4

Dont see how you can go over as it tells you your usage, I had it for 2 years and never had an issue.