Royal Mail - Thanks for nothing.

lucy03

I do think that sometimes the Royal Mail have confused customers in the past on this issue by having different policies in practice in different collection offices. I've only once been asked for ID, which I always take anyway, and usually the card itself is seen as enough.

I know that staff are just trying to be helpful in some locations by not requiring the ID, but it can cause confusion when customers assume that's the general policy.

maninthestreet

2sides2everystory wrote: »

Maybe the OP's Dad blanched at the charges ? Royal Mail really isn't for the people any more. It seems we are clinging to something whose main mission is simply to survive for the benefit of those that work there. That is more or less the same mission as the City of London and look where that got us!

Even at the most expensive, it works out at only £7per month, or less then £2 per week...

custardy

aileth wrote: »

Interesting thread this. My OH normally picks up signed for etc packages for me from our normal depot with his ID only and has never had a problem. One time it went to a different post office and they refused to give it to him on his ID, but they wanted mine and I didn't have to attend? Not quite sure how they'd ID check him against my ID, he could've stolen my driving licence after all.

He took my driving licence in and they handed it over no question. It does seem the rules are interpreted variedly by RM staff.

If you read your red cards
It states ID is required for the recipient
If they have stolen your driving licence then you already have issues
So the rules are being interpreted correctly

For general information, prices, terms and conditions and frequently asked questions please see Redelivery

Have you booked a Redelivery but something’s gone wrong? Do you need more information or advice about our Redelivery service?

If you’ve received a ‘Something for you’ card, it is because no one was available to take delivery of your item. The fastest way to retrieve your item is to collect it from your local delivery office. The address and opening times should be on the back of the ‘Something for you’ card. If this information is missing, please call us on 08456 050 767.

You will need to take your ‘Something for you’ card along with an original proof of identity when you collect your item. If someone else is collecting your item for you, they will also need the card and an original proof of identity in the same name as the name on the item we are holding. We will accept the following as proof of identity.
Cheque guarantee/credit/debit card.
Bank/building society book.
Valid passport.
Cheque book.
Driving licence.
Photo Identity Card (Foreign National, Military, Police Warrant, Royal Mail Employee).
Under 18s (National Insurance Card, Medical Card or Savings Book).

mattyprice4004

967stuart wrote: »

My dad has recently moved to the coast so I nipped back to his old place today to grab any mail to forward on.
In with all the usual, there was a card to say a letter needed signing for.

The only ID I have of my dads is his post office payment card with his details on and a photo ID from his old work.
So I went in the collection office only to be told that all this ID still isn't enough and they need a full driving license or credit card as apparently I could have stolen these the ID and the photo card as well as the 'sorry we missed you card" ..... (but apparently not a credit card or drivers license).

I think every time I have to deal with the Royal Mail I get a little greyer. :mad:

So if they allowed other forms of ID and someone got hold of something you were waiting for, you'd not have another whinge?

Another wrong customer in 'Royal Mail won't let me have someone else's post' shocker!

bod1467

advantix wrote: »

I've never been asked for proof of id (either mine or the person i am collecting for) They just take the card, give me the package / letter

Same for me.

DCFC79 wrote: »

I and everyone else is asked for ID everytime I collect a parcel from the local RM pickup point.

Obviously not.

DCFC79

bod1467 wrote: »

Obviously not.

I meant others who are in the queue when I join.

mazza111

I have to admit, when you work in the locker, you get to know who people are, especially those who get a lot of parcels. So it would be pointless to ask for ID from those people, unless they were picking up for someone else

But in the case of the OP the right thing was done

LucianH

967stuart wrote: »

...there was a card ...

You're lucky, in our household we all work so we're not around when we get deliveries and I'd love it if they always left a card and kept the parcel safe. However, they have tended to leave the parcels around the side of our house.

In a few instances, they have left parcels complete exposed to the elements (and in one case, when we were away for a few days, the parcels were soaked through and ruined*). In another instance, they left a parcel "covered" by putting it in one of our recycling bins - which, only with a bit of luck, did we discover it (when we put something else in the bin before putting it out to be collected). In these cases they did not leave a card saying that it had been left.

And, before anybody suggests it, we have brought this the Royal Mail's attention and things have improved. Recently, they have still been leaving parcels (sometimes uncovered) but they have been putting a card through the door to let us know.

[*But, hoping to avoid going off-topic, it did introduce us to Amazon's superb customer service for returns - they were excellent, extremely helpful and efficient]

Carrot007

custardy wrote: »

sorry but you are wrong
RD should always be delivered with a signature

As per http://www.royalmail.com/parcel-despatch-low/uk-delivery/royal-mail-signed-1st-class

Royal Mail Signed For™ provides you with confirmation of delivery, but is not a fully tracked service. If you require a fully tracked service, please use Special Delivery Guaranteed™.

So as they say. Signature if they can be bothered.

custardy

Carrot007 wrote: »

As per http://www.royalmail.com/parcel-despatch-low/uk-delivery/royal-mail-signed-1st-class

Royal Mail Signed For™ provides you with confirmation of delivery, but is not a fully tracked service. If you require a fully tracked service, please use Special Delivery Guaranteed™.

So as they say. Signature if they can be bothered.

You obviously dont understand the term tracked
This relaters to the tracking through its journey,not at the final destination
Trust me,no links to RM needed for me
however since you added it

Royal Mail Signed For™ 1st Class
Aims to deliver next working day including Saturdays
Proof of delivery including a signature from the receiver
Confirm online or on your mobile (coming soon) when your item has been delivered
Prices start at £4.10 for delivery next day
Drop your parcel of at any of our 11,000 Post Offices
Save time at 2,000 Post Offices® with Drop & Go
Compensation cover up to £50
Seller protection for online goods