Natwest app - linking accounts?

pinkie_pie

Both my natwest accounts have my mobile number on my details, yet when I log into the app I can only access one account -the actual accounts have never been linked themselves. Is there any way I can add a second account to the app?

grumbler

I don't have Natwest accounts, but I don't see what the registered number has to do with the app that accesses the account via the internet.

Can you see both accounts simultaneously online?
If not and if the app remembers some login details and doesn't give you opportunity to change them, just clear the app data.

rb10

Do they both show up under the same online banking login (for normal internet banking)?

If not, then you probably have two separate customer profiles - you will have to call Natwest to merge them together.

hohum

I just logged into my updated mobile banking this morning and noticed it's showing the details of an account for a company I worked for 8 years ago as 'my account' :eek:. I was third party on the account (could raise cheques) but I'm sure the mandate was changed when I left.

A little concerned. I'll be contacting the bank shortly!

I'm wondering if this is a glitch?

pmduk

Sounds strange, I'd see what they say. Let us know their response in case it's of help to anyone else.

hohum

Well, here's an update which i think might help the OP though it's no help to me.. Natwest are insisting that I am still on the mandate for the account. When I left we removed my access to online banking, as well as complete a new mandate (I'm sure we also did the mandate but natwest don't think so). So apparently the system ran routine maintenance and decided that my personal and business accounts should be linked. Apparently the mobile banking reflects the same permissions as online banking. So if you want to link your account on mobile, you need to link it via online banking.

The real beauty of this is that despite the linking of my requests being done without my request, apparently the only person who can unlink me is the business relationship manager? I found this out having an online chat with web support, because apparently they don't have a telephone number so I have to have a written conversation with someone whose first language is most certainly not english.

So if you do want to link your accounts, you could try selecting the online chat option and asking for them to be linked. Unless one of them's a business account, in which case contact your business account manager.

To be honest I think no-one had a clue why after 8 years my personal account was linked with another business account, and kept referring me to a different department. They are hanging on to the idea that the mandate was never changed. If I discover proof we changed the mandate I will certainly be writing a very strong complaint letter, and encouraging the company to do the same. I'll probably complain anyway about the linking of the accounts without my request, and the refusal to unlink them! Which is a bit ironic given that's exactly what another customer wishes to do.