I need help, purchase from Ikea

Zoe_smith

Hello everyone, I need some advice.

I have been treated so badly from Ikea.

Long story short, I brought a new wardrobe from Ikea they didn't have the doors in stock and was advised to buy the wardrobe and come back in a week when the doors came in stock. After a week found out they have now been discontinued.

Ikea arranged to pick the wardrobe and refund it for me, but failed to turn up, I went to Ikea again and they arranged a pick up straight away!!

However I am now left without a wardrobe and the only wardrobes they have in stock is what I had already. Which I threw away because I thought I had a new wardrobe

What rights do I have ? Please help

Thank you

halibut2209

You are entitled to be in the same position as before. ie a full refund and for them to collect.

What are you looking for? You aren't entitled to anything because you are without a wardrobe as it was your decision to throw away the old ones.

Zoe_smith

I would like to have a wardrobe at least, as I do not have one now.

If I purchase a new wardrobe from them again it would be the same size as my original one. So why should I have to to pay for something I already had. :mad:

Slowhand

Ikea sell many wardrobes, if none suit you I don't know what you expect Ikea to do. Try getting them elsewhere.

Oli.s

Take your refund and buy else where?

Zoe_smith

I would like them to give me a wardrobe, that's what I would like.

halibut2209

You want them to GIVE you a wardrobe? Or do you want to buy one from them?

If it's the former, then there is no chance.

Slowhand

Ah, you want a free wardrobe? Try freecycle or freegle for that.

Zoe_smith

Yes I would like them to GIVE me one, why should I have to pay for one that I already had.

I had to chase them for the stock, refund and collection.

The service has been terrible. I have never experienced anything like this before.

wealdroam

Zoe_smith wrote: »

Yes I would like them to GIVE me one, why should I have to pay for one that I already had.

Because you threw away the one you already had.

You need to buy a replacement.

Slowhand

Zoe_smith wrote: »

Yes I would like them to GIVE me one, why should I have to pay for one that I already had.

I had to chase them for the stock, refund and collection.

The service has been terrible. I have never experienced anything like this before.

This is a consumer rights board not a consumer wants board, I think you're going to be disappointed.