Plusnet slow broadband speed

tammy66

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I have had a very long running problem with my broadband speed which started off at1.5mb went to 1.7 then 1.5 and has now dropped to 1.3 every time i report this i am told my line will not support anything over 1mg, when i ask for an explanation as to why if that is correct the line speed has been 1.7 i get fobbed off with line speeds vary and my line is running over its limet i am getting very frustrated can any one suggest anything i have done the usual test as suggested by plusnet or is my line speed being reduced
i am running a copper adsl cable direct from the main socket and a technicolorTG582n router

TDVF10

A good site to check if they are telling you the truth or a few port pies is https://www.kitz.co.uk
If you are only supposed to get 1mb and your receiving more then all the best to you Happy Days.
Your line speed will fluctuate with various factors such as how many others are on the same exchange, what they are doing. For example of someone is downloading heavy then your speed will fall.
Sadly the telephone copper cables were never designed for data, so using data over them its classed as a best endeavor network.

JJ_Egan

Fairly common for old lines to deteriorate .

But it can also be the ISP/ Exchange at fault .

You also really need to test line from the test socket on the master socket to eliminate internal slowdowns .


jje

MauriceODriscoll

Go to this site and run the tests, you will also be able to see what your IP Profile has been set to. Your ISP can set a slower speed than the line can handle. After running the initial test for line speed and PING, run the Diagnostic (button below)
www. speedtest . btwholesale . com

Plusnet_company_representative

Hi there,

Sorry if you've tried it already, but have you raised a fault through the wizard at http://faults.plus.net ? That'll go straight to our faults team and take you through all the necessary checks rather than meaning you need to speak to an agent on the phone. If you have, please post the ticket ID in here and we'll take a look at your account and see what we can do.

Hope that helps,

Matt Taylor
Customer Support

JenniWR

First, test at http://www.dslchecker.bt.com/adsl/adslchecker.welcome, to see what your line can actually take. If it's 1Mbps and you've been getting 1.7 until now, you'll just have to count your past speeds as sheer good luck I'm afraid.

Test at the test socket, using a new microfilter as shown.

Then, as Matt suggested, raise a fault online.

tammy66

As a trained engineer I do not believe in luck, if I was getting 1.7 ,then for weeks or even months getting 1.5 then it drops to barely 1.3 something has changed I am beginning to believe that the speed profile on my line has been reduced