Tmobile price increase

anna2007

d123 wrote: »

Things are moving quickly, I had this from CISAS this morning.



And a new PAC arrived from T-Mobile via text message. Just awaiting my refund now.

d123 - I'm not entirely sure how the transfer of your mobile number works - would TM not hold off on the refund until the number's transferred, or can you still transfer the number once the account's been closed?

d123

anna2007 wrote: »

d123 - I'm not entirely sure how the transfer of your mobile number works - would TM not hold off on the refund until the number's transferred, or can you still transfer the number once the account's been closed?

They have to refund all payments back to the 7th of April, so it doesn't matter when the PAC is used from that perspective. There are no future charges outstanding.

I actually have already used the PAC, the number should be on a PAYG sim by tomorrow afternoon.

Chimper

anna2007 wrote: »

d123 - I'm not entirely sure how the transfer of your mobile number works - would TM not hold off on the refund until the number's transferred, or can you still transfer the number once the account's been closed?

TM should issue a PAC, which is valid for 30 days. Pick up a SIM for whatever network you're moving to and supply the code to them. The transfer should take place within two days, and when complete the account is closed. As there there's no termination charge, that's the end of the matter. TM may pay your refund into your bank account if you've been paying by Direct Debit.

If the account is closed before you use the PAC then you no longer have a number to transfer.

Chimper

d123 wrote: »

Have you replied to your decision email and accepted?

You should get 2 emails pretty quickly thereafter. The first confirms the acceptance (mine arrived Tuesday morning after accepting Monday afternoon), and the second was today advising that EE have confirmed that they have complied with the decision.

I also received the PAC from EE, I haven't had an email from them yet to confirm how they intend to refund, so I've just emailed the Exec Office and asked them how they intend to refund now that they have lost .

I sent an acceptance email to CISAS earlier today, so maybe a bit soon yet to hear. If I don't hear anything in a day or two then I'll be emailing TM for my PAC.

You might find the refund is put directly into your bank, if you usually pay by Direct Debit

d123

Chimper wrote: »

I sent an acceptance email to CISAS earlier today, so maybe a bit soon yet to hear. If I don't hear anything in a day or two then I'll be emailing TM for my PAC.

You might find the refund is put directly into your bank, if you usually pay by Direct Debit

It's highly more likely to be a cheque, they have always done refunds that way, and I don't see them changing to a more convenient method for people who have just beaten them.

With regard the PAC, mine arrived by text a few hours before I received the email from CISAS indicating EE had advised compliance. As I said previously, I can't see EE dragging this out, the longer they leave it the more free service you get.

anna2007

Chimper wrote: »

TM should issue a PAC, which is valid for 30 days. Pick up a SIM for whatever network you're moving to and supply the code to them. The transfer should take place within two days, and when complete the account is closed. As there there's no termination charge, that's the end of the matter. TM may pay your refund into your bank account if you've been paying by Direct Debit.

If the account is closed before you use the PAC then you no longer have a number to transfer.

Thanks for the info Chimper, my main concern was that they close the account (out of spite, rather than efficiency), before I had a chance to sort out the PAC's.

However, I've now received my written apology (part of the CISAS decision), and the Legal Assistant (lovely to see the apology has come from the top) has since confirmed that the PACs will be issued

The apology is priceless, a cut and paste of the adjudicator's wording from his decision, full of genuine remorse and the sincerity that I've come to expect from EE

Lifes_Grand_Plan

anna2007 wrote: »

Thanks for the info Chimper, my main concern was that they close the account (out of spite, rather than efficiency), before I had a chance to sort out the PAC's.

AIUI they can't close the account (and generate the final bill) until the PAC has been used, because before the PAC is used you will still be running up costs.

Incidentally, AIUI a PAC code remains valid for 30 days so I wonder if we could hold off for 29 1/2 days before using it and get those extra days of free service in... and even ring lots of 0870 numbers?!?!? :rotfl:

anna2007 wrote: »

The apology is priceless, a cut and paste of the adjudicator's wording from his decision, full of genuine remorse and the sincerity that I've come to expect from EE

Brilliant, what more could we expect.

Another favourite quote from T-Mobile's defence is:

"Whilst the Claimant appears to dislike the content of such response it does not follow that the Respondent has breached its duty of care to the Claimant."

Well that one came back to bite you in the backside, didn't it T-Mobile?

d123

I was astounded to receive a reply to my PM to Martin Lewis. When I saw it arrive last night I first thought, great, he has followed the whole saga and its a "well done".

Unbelievably it's actually a reply to my request for help that I sent him on the 10th of April!

Two and a half months for a poorly written, badly formatted fob off, that confirms (at least to me) that Martin isn't really interested in MSE anymore, he is now just a TV "celebrity" (in his mind, at least).

An extract:

Dear Moneysaver

Thank you for sending me a message Martin. Unfortunately he commonly gets over1,000 questions from people via PM or e-mail each day so can’t personallyrespond – and this PM system is rarely monitored.

Martin cannot help you one-on-one. Please be aware Martin can't gointo individual cases in detail. We get so many requests a day and it would besimply impossible to help everyone. Plus Martin is a journalist; his aim is towrite guides that help people help themselves. He isn't a one-on-one advisor.

anna2007

daveuk1 wrote: »

Yes it should but there's no process for class action-type claims to be lodged with CISAS, so they have no mechanism or mandate to issue a blanket decision (although you might reasonably expect them to decide similar cases similarly).

On the other hand, AFAIK there is nothing to stop you pursuing T-Mobile in the small claims court and including other people's successful CISAS claims in your evidence (providing you can get hold of said successful claims).

daveuk1 - what's your opinion on how a court might view the inconsistency in decisions?

Also, would a court want to see all of the documentation relating to the unsuccessful claim (and the successful ones if these were used), or would the CISAS decision be enough?

If anyone wants to go down the small claims route, I'm happy to give any help I can, including my CISAS decision (although the ambiguity of the clause didn't feature in my decision) - I'm sure most, if not all, of the others who've had a good outcome would be too.

Chimper

Lifes_Grand_Plan wrote: »

Brilliant, what more could we expect.

Another favourite quote from T-Mobile's defence is:

"Whilst the Claimant appears to dislike the content of such response it does not follow that the Respondent has breached its duty of care to the Claimant

Well that one came back to bite you in the backside, didn't it T-Mobile?

Yes I had thought of sending back something like:
"The Claimant likes the content of such CISAS decision and it does follow that the Respondent has breached its duty of care to the Claimant"