Plusnet slow line speed - BT line test "inconclusive"- what next?

bod1467

JenniWR wrote: »

Guess how I found that? GIYF.

F and Y wrong way round?

GIYF = Google It You F... :rotfl:

JenniWR

brewerdave wrote: »

....just to defend the OP on ONE point - not everyone has a modern master socket (with the test socket behind) - until recently I didn't even haven a proper master socket,because the original BT installation was set up as a star from the external junction box.
Also some modern houses don't have an internal master socket because they are supplied from an external NTE5 which houses the test socket for BT engineers to use but not the householder.

True, but OP appears not to have even tried, or even listened to the advice given (ie no posts of "I cannot find it - please help!" etc

bod1467 wrote: »

F and Y wrong way round?

GIYF = Google It You F... :rotfl:

HAHA! I wasn't being quite so rude

Google is your friend

See also, JFGI

sgun

I had a very similar problem for about two years, I was not with BT and was with two different providers who were less than helpful (I had many conversations of the type your sister is having). Until I switched over to BT they were also unhelpful, even though they could tell me that the fault was with their cable. They were reluctant to investigate further (the old "it'll cost you £60"). I told them I didn't care if it cost £60 as I l knew it wouldn't but I guess this is a way for them to not spend money on repairs when you are not paying to use their services. When I did switch (and practically doubled what I was paying) BT sent around another two engineers who spent about 3 hours checking the line all the way to the junction in the next street and then rewired into my house from the closest junction. Problem solved. Free. The cable was old and had deteriorated in the bad weather.

Unfortunately BT were unwilling to help until I had swapped over to them. I now feel tied to BT as I have seen what happens when a fault occurs with another provider.

bod1467

sgun wrote: »

Unfortunately BT were unwilling to help until I had swapped over to them. I now feel tied to BT as I have seen what happens when a fault occurs with another provider.

Which is a breach of OFCOM regulations (as far as I know), as the lines are maintained by BT Openreach (OR) who are supposed to be entirely separate to BT Retail (who supply phone and broadband services). OR are not supposed to prioritise one "customer" (BT, O2, TT etc.) over another. However we all know (anecdotally) that they give preference to BT Retail.

macman

sgun wrote: »

I had a very similar problem for about two years, I was not with BT and was with two different providers who were less than helpful (I had many conversations of the type your sister is having). Until I switched over to BT they were also unhelpful, even though they could tell me that the fault was with their cable. They were reluctant to investigate further (the old "it'll cost you £60"). I told them I didn't care if it cost £60 as I l knew it wouldn't but I guess this is a way for them to not spend money on repairs when you are not paying to use their services. When I did switch (and practically doubled what I was paying) BT sent around another two engineers who spent about 3 hours checking the line all the way to the junction in the next street and then rewired into my house from the closest junction. Problem solved. Free. The cable was old and had deteriorated in the bad weather.

Unfortunately BT were unwilling to help until I had swapped over to them. I now feel tied to BT as I have seen what happens when a fault occurs with another provider.

It makes no difference, since it's BT OR who maintain or repair the line regardless of provider..

usignuolo

Sorry for lack of follow up, I have been away on work for the last few days. I could indeed have connected my laptop to my sisters ethernet point. mea culpa I just did not read the answer correctly. I suggested dismantling her phone socket/ inlet box to my sister, as per your suggestions but she was reluctant to do that as it is pretty old and she felt if we could not get it back together again, BT, if and when they turned up, might say that was the cause.

Also she said the PC Repair centre manager had checked it out only 5 days earlier and said it was all working correctly. The general assumption seemed to be that it was probably something at the exchange but BT would only come out in the last instance having ruled out every other option first. However they would only come out if requested to do soby PlusNet, and PlusNet were proving slow to do this.

My sister is in bed with flu so I don't know current status but will find out at the weekend.

Don't know who you work for espresso but I imagine it is not in any customer support role. If I could mark your response as unhelpful on this occasion I would do so, as there is no need at all to be insulting.