Porting number problems - orange

Killa78

My current contract has come to an end and orange weren't willing to offer a decent deal.
However, phones4u had a good on orange so I've taken out a new contract with orange.

However, orange won't let me transfer my old number which is very annoying.

I've been told I can port away from orange, and then back but orange say I have to have used the PAYG sim for at least 3 months.

Which network will let me switch to them, and back to orange ASAP?

Thanks

grumbler

Killa78 wrote: »

My current contract has come to an end and orange weren't willing to offer a decent deal.
However, phones4u had a good on orange so I've taken out a new contract with orange.

However, orange won't let me transfer my old number which is very annoying.

I've been told I can port away from orange, and then back

Generally this is correct. Sometimes Orange do transfer numbers internally, but this depends on the mood and the competence of the person you deal with.

but orange say I have to have used the PAYG sim for at least 3

If this is true, this is definitely against OFCOM regulations:
Can my mobile provider refuse to give me a PAC?

Which network will let me switch to them, and back to orange ASAP?

Usually it's a matter of topping up, not time: Moving my number from T-Mobile to T-Mobile!

eilidh_s

Phones4u tried to flog me a new Orange contract today when they phoned about an upgrade. I asked if I could take my old number and the guys said "yeah, no problem, just talk to Orange yourself and they will sort it"

I decided against it as I had found a better deal with Dialaphone online whilst I was talking to the Phones4u guy and thank goodness I did.

Buzby

The PAC has no restriction. The issue is the network are doing a deal for NEW customers only, not upgraders. They are entitled to do this, and no cause for complaint. Even if you found a network to port to, Orange could still block the port in as being a circumvention of their requirement to be a new customer.

You would be unlikely to lose your number, but they could simply block the transfer for a set period to discourage people who try to twist the system the established - it's their ball (network) to do with as they please.

simax

grumbler wrote: »

If this is true, this is definitely against OFCOM regulations:
Can my mobile provider refuse to give me a PAC?

Moving from Orange PAYG to PAYM does not involve a PAC as you are staying on the same network so the PAC rule does not apply.

Buzby

simax wrote: »

Moving from Orange PAYG to PAYM does not involve a PAC as you are staying on the same network so the PAC rule does not apply.

And is called a number migration - not a port.

Killa78

Ahhhh. That's so annoying.

How would orange know how long the numbers been ported for though?

The only problem I can see, is for example if Tmobile (the company I'm transferring out from) have a problem?

grumbler

Killa78 wrote: »

...
I've been told I can port away from orange, and then back but orange say I have to have used the PAYG sim for at least 3 months.

simax wrote: »

Moving from Orange PAYG to PAYM does not involve a PAC as you are staying on the same network so the PAC rule does not apply.

Buzby

It s not without the bounds of credibility that your contract profile will show (within the narrative) your entire history with the network, your CS interactions and your porting and migration requests.

Further, their IT systems may already be clever enough to note inbound ports and reject the number as breaching their rules on Upgrading.

grumbler

Buzby wrote: »

...breaching their rules on Upgrading.

Why "rules of Upgrading", not "Rules of upgrading"?
Any link to these "Rules" that get breached allegedly?

Buzby

It might have something to do with the fact networks are free to set their own policies with regard to what and how customers interact with them. Upgraders and new customers have invariably been treated differently - I first came across it in 1985, but I can appreciate if it is a new concept to you.

As for your requiring a link to a networks individual policies, I suggest you contact the relevant network(s) directly.