Tesco - poor phone & broadband service

blue_lights

I want to warn people about Tesco's phone and broadband service. It might be the cheapest - that's what attracted me - but you get what you pay for, so be careful!

It was installed and both phone and broadband worked fine (with the odd hiccup on broadband) for 3 days. Then it went down and there followed a month of no phone or broadband, many many phonecalls to Tesco, a different response each time, "It will be fixed within 48 hours" (and it wasn't) , "Someone will call you back" (and no one did) until finally someone told me there is a major fault at the exchange . A month later, I'm STILL without phone or broadband (:mad:) and am waiting for an engineer to maybe contact me or not - they couldn't say for sure when/if the engineer would contact me. So I've had to go out and buy a dongle for temporary broadband but still no landline.

Disappointing and frustrating. Sigh.

mattyprice4004

To be fair to them, if it's a major exchange issue and BT are resolving it, the problem would be there whichever BT-based ISP you were with.

JJ_Egan

Agree its wrong to blame Tesco for a BT Exchange problem .

jje

Bryando

We moved over to Tesco from Sky to save money. Had no problems with the phone, but the internet keeps dropping off. Quite frustrating!

iniltous

Just because the CP says the problem is in the exchange doesn't make it BT's problem, Tesco sell C&W (cable &wireless) anyway, I find it odd that some on here seem happy to accept a ' it's not us, it's the people who supply us that have the problem' as an excuse...the OP isn't a BT customer, if they have a problem with Tesco they should be getting Tesco to do something about it and if they won't do something other than blame others, then dump them and try another CP

JJ_Egan

iniltous wrote: »

Just because the CP says the problem is in the exchange doesn't make it BT's problem, Tesco sell C&W (cable &wireless) anyway, I find it odd that some on here seem happy to accept a ' it's not us, it's the people who supply us that have the problem' as an excuse...the OP isn't a BT customer, if they have a problem with Tesco they should be getting Tesco to do something about it and if they won't do something other than blame others, then dump them and try another CP

Fine but its just yet another dont use/ buy from XX store rant that is posted .
Tesco said major fault at the exchange whatever way its looked at its not Tescos exchange .
Best solution from Tesco would be an immediate cancellation without penalties in cases like this .The user can then pick another ISP from the exchange .

jje

Buzby

Surely the whole point is that 'virtual' networks are only as good as the underlying supplier? It is nonsensical to believe you have choices when the only real difference is the name on the bill?

There are only 3 local loop suppliers in the UK (BT, Virgin & Kingston). It is just smoke and mirrors to pretend you have multiple choices.

I prefer dealing with the organ grinder - there are too many virtual monkeys out there, and don't get me started on Mobile virtual 'notworks'.

TDVF10

I would never buy any cheap broadband when you consider they all pay the same and then resell the same product.
So the cheaper it is the likely hood is they are cutting corners by either having more people on the same service (slower speeds) a typical contention ratio is 50-1 for residential , Poor customer support by having less people on the phones so you wait longer when calling up.
Or by another means.

oystercatcher

Completely echo the first post.
Changed from Sky to Tesco to save money, Problems with phoneline took umpteen phone calls and over a month to fix.
Broadband was initally slightly unreliable but tolerable, gradually deteriorating to being cut off every few minutes. Again umpteen phonecalls with no result.

Tesco have agreed to waive the disconnecting charge and we are now researching new suppliers.

Will be interested to see if they actually do waive the charges when we leave as they haven't done much yet despite promises.

C_Mababejive

The difficulty with many BB suppliers is that they squabble about whos fault it is and you end up being caught between BT and the ISP.

mickW_2

Can confirm Tesco is shocking and their helpline people are kids who havn't a clue. Only on it 5 days and always losing connection on broadband and the phone was faulty most of the time. Rang them every day and got the same waffle 1. Is it plugged into main socket 2. Have you got the filters on 3. Cannot get BT to check line until you do more checks. Might be cheap but it's a load of hassle so don't bother. Have signed up now to Talk Talk at £3.25pm and they are paying for a new line installation by BT. They say the Tesco line is now showing unfit for their system. Well done Tesco so theyve even f--ked up my blooming phone line that was working perfect for the last 5 years.

blue_lights wrote: »

I want to warn people about Tesco's phone and broadband service. It might be the cheapest - that's what attracted me - but you get what you pay for, so be careful!

It was installed and both phone and broadband worked fine (with the odd hiccup on broadband) for 3 days. Then it went down and there followed a month of no phone or broadband, many many phonecalls to Tesco, a different response each time, "It will be fixed within 48 hours" (and it wasn't) , "Someone will call you back" (and no one did) until finally someone told me there is a major fault at the exchange . A month later, I'm STILL without phone or broadband (:mad:) and am waiting for an engineer to maybe contact me or not - they couldn't say for sure when/if the engineer would contact me. So I've had to go out and buy a dongle for temporary broadband but still no landline.

Disappointing and frustrating. Sigh.