mobile phone charges gone up :S

willywinky

Hello, I received a letter this morning from my network provider telling me my bill will go up 0.51 to £16.51 (it's currently £15.49, so not entirely sure how they worked that out, ha ha!!). I was just wondering if I entered a contract for a certain price, surely I should pay that price until the end of the contract and THEN pay the new price?? It's probably hidden somewhere in the extensive T's & C's, but is there anyway to get out of it? It seems a little unfair.

Guys_Dad

willywinky wrote: »

Hello, I received a letter this morning from my network provider telling me my bill will go up 0.51 to £16.51 (it's currently £15.49, so not entirely sure how they worked that out, ha ha!!). I was just wondering if I entered a contract for a certain price, surely I should pay that price until the end of the contract and THEN pay the new price?? It's probably hidden somewhere in the extensive T's & C's, but is there anyway to get out of it? It seems a little unfair.

Well, it's not hidden on here. In fact, one of the most recurring topics.

There is all the information you need on the first few of pages of threads. Have a look or do a search. for example https://forums.moneysavingexpert.com/discussion/4480393

The main thing is that they can and do and have done for years. There is a chance that some Orange users may get off the increase due to a mistake in the Orange t&c, but in general the increase is allowable under the t&c.

AS said, it's all there for you to read.

prudence41

The same letter arrived in my post this morning. When is a fixed price not a fixed price? When its a UK mobile phone plan!

It continues to baffle me how the Govt. allows this situation to continue. How can it be fair that T mobile can not only raise the fixed price plan mid contract but also force you to buy out the remainder of the contract if you want to cancel.:(

I know that the small print of the t&cs allow T mobile to do it but it doesnt make it right. Surely if the energy companies can hold a fixed price for the duration of a contract, surely mobile phone companies can do the same? Or is there too much money/profit in it? Discuss...

DonnyDave

Currently, telephone providers are allowed to increase the charges whlist customers are within the term of a contract providing that the changes do not constitute "material" detriment. However, each provider has its own definition of this.

An Ofcom consulation on in-contract prices rises closed recently.

The fair telecoms campaign believes that any rises to the main package should permit the customer to exit without penalty. There may be some charge in respect of the handset where it is effectively purchased through the monthly payments.

plumber2009

My 24 month t mobile contract runs out in November and I will be terminating my contract without renewal. Just got a letter today informing me of a £1.20 per month increase. This is the 2nd increase within my 24 month contract.

I urge everyone to exit their contract with these pirates at the earliest opportunity and punish them where it hurts most, their bottom line.

Companies who use dirty tactics to gain a quick buck need to learn a hard lesson. Time to vote with your wallet and join a phone provider that does not impose mid contract price increases.

sinw

I had letter stating my contract with tmobile will rise by 84p because of inflation. Spoke to some guy who didnt know what he was on about, never mentioned I was tied in by terms and conditions and told me I could cancel without penalty.

Got through to cancellation department who informed me I was tied in and sent terms by email. Funny enough the guy said he may be able help me with my contract and offered put me on full monty for the same £26 month without the additional inflation increase being added. Now I'm paying same, getting unlimited net, messages and 500 minutes. Tbh the allowance does not really matter as I don't use the phone that much, really only use data. However, I'm saving the 84p, wish I could got out the contract though...... Will be when it ends.......

DonnyDave

sinw wrote: »

Got through to cancellation department who informed me I was tied in and sent terms by email. Funny enough the guy said he may be able help me with my contract and offered put me on full monty for the same £26 month without the additional inflation increase being added. Now I'm paying same, getting unlimited net, messages and 500 minutes. Tbh the allowance does not really matter as I don't use the phone that much, really only use data. However, I'm saving the 84p, wish I could got out the contract though...... Will be when it ends.......

But have you had to agree to another 12, 18 or 24 month term?

sinw

DonnyDave wrote: »

But have you had to agree to another 12, 18 or 24 month term?

No and sent me text to confirm my end date is still same....

gjchester

prudence41 wrote: »

The same letter arrived in my post this morning. When is a fixed price not a fixed price? When its a UK mobile phone plan!

Discuss...

Why do you think it's a fixed price plan? As far as I know no-one ever said the price will be fixed, all T&C say the plan may be subject to change.

plumber2009 wrote:

I urge everyone to exit their contract with these pirates at the earliest opportunity and punish them where it hurts most, their bottom line..

And go where? All the mobile networks have doing it bar Tesco who are using it as an excuse to promote the fact they haven't ever done it, and are now making a sales pitch that they never will.

simax

Who'd want to be on Tesco though??

dealer_wins

Ovivo could announce a 100% increase to their tariff, but it would still cost £0 per month for 150 mins 150 texts and 400 mb data. Get transferring!!