the price of goods brought online different to price on goods when delivered

touch*my*food*feel*myfork

I ordered an item from M&S and paid £20 (they were £25 but had 20% off), collected them from store yesterday and when trying on noticed that are priced up at £19.50 - full M&S label with exact item desc etc
I have contacted M&S and they say
In accordance with the distance selling legislation, we’re not required to change the labels for items when the prices increase, if they’re from our ordering stock. This is because of the enormous amount of waste that would be generated by replacing the packaging and labels.

I know I have only paid 50p more than priced, but is this correct and is this allowed? Obviously if they are £19.50 I would have expected them to be 20% off that price also, they are still online at the price I paid and have been for the last two weeks at least as I have looked at them at least three times previously

Fire_Fox

Depends how long they were sold at the higher price for, what does the small print of the offer say? See 1.2 here https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/31900/10-1312-pricing-practices-guidance-for-traders.pdf

It's food but M&S are signed up to the OFT pricing principles
http://www.bbc.co.uk/news/business-20543107

the_lunatic_is_in_my_head

Other than perhaps creating a negative buying experience I can't see anything wrong. The price on the tag doesn't form part of the contract.

touch*my*food*feel*myfork

Fire_Fox wrote: »

Depends how long they were sold at the higher price for, what does the small print of the offer say? See 1.2 here https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/31900/10-1312-pricing-practices-guidance-for-traders.pdf

It's food but M&S are signed up to the OFT pricing principles
http://www.bbc.co.uk/news/business-20543107

they are normally £25 and had 20% offer on so £20, they are a spring item and I have never seen them at £19.50 full price only on the shoes when arrived

pcombo

There's more to life than arguing or raising an issue over 50p,

If you want I will send you £1 on PayPal

Fire_Fox

touch*my*food*feel*myfork wrote: »

they are normally £25 and had 20% offer on so £20, they are a spring item and I have never seen them at £19.50 full price only on the shoes when arrived

So what does the small print of the offer say?

the_lunatic_is_in_my_head

Fire_Fox wrote: »

So what does the small print of the offer say?

What does this have to do with anything? The offer is 25% off, the contract is formed based upon the price on Checkout, doesn't matter what's on the tag.

If the tag said £30 M&S couldn't ask he OP for more money just as the OP can't claim anything (other than goodwill) based on the tag price.

touch*my*food*feel*myfork

pcombo wrote: »

There's more to life than arguing or raising an issue over 50p,

If you want I will send you £1 on PayPal

yeah thanks for that, but its not 50p as would be 20% off the price

j0nathon2

Are M&S not saying they increased the price some time in the past (presumably to £25) and did not change the labels on stock that would never be on show anyway.

It sounds sensible.

You've paid 50p more for a product than it may have cost 3 months ago, but you're also paying 20p more for bread and 5p more for milk etc...

the_lunatic_is_in_my_head

touch*my*food*feel*myfork wrote: »

yeah thanks for that, but its not 50p as would be 20% off the price

Doesn't matter, you could pay 20 grand for Spiderman comic with a 50 cent price tag on it, your contract is based on the price shown at Checkout not what is on the tag.

touch*my*food*feel*myfork

Im happy to pay the price I have paid if that is what they cost, I am happy with the item, Im not happy that they have a different price on them - as far as I am aware they have been £25 since they started selling them (a new spring item)