Talkmobile +44 charges

tali

I am on Talk mobile contract - but they have charged me for a orange mobile number just because it had 44 in front of it - even though sender and receiver were in same city , never mind country! Talk mobile say it lists as a Channel island call
Talk mobile refunded me the charges and i deleted number -only to find charges for it because i forgot i still had it on my call divert (only 40p but that is not the point) this was alarming:eek: as i do tend to miss a lot of calls and luckily callers hung up before call divert
Other friends have called this orange mobile number and have never been billed
Talk mobile say avoid using 44 - but i called Ofcom and they were simply not aware of charges applicable simply because of a 44 in front

MikeWhite

In my experience, call forwards etc. do not come out of bundled calls.

Mike

grumbler

It's not because of +44.
It's because the number you called is allegedly not one of "07 numbers allocated to UK mobile network operations". Demand a refund if they cannot show where their tariff says that this particular 07 number is not included in the allowance (like, say, at EE/Orange/T-mobile: Non-inclusive 07 mobile numbers customers after 1st February 2012 >)

MikeWhite

grumbler wrote: »

It's not because of +44.
It's because the number you called is allegedly not a one of "07 numbers allocated to UK mobile network operations". Demand a refund if they cannot show where their tariff says that this particular 07 number is not included in the allowance.

Maybe, maybe not!
In my experience, some calls to (coincidentally an ex Orange) number were charged, some not. We were only charged for calls when the number appeared prefixed with +44. It turns out that diverted calls use a prefix of +44 but it was the fact that they were diverted that led to the charge, nothing to do with the +44.
Initially Talk Mobile tried to suggest the number was being treated as non-UK but couldn't then explain why sometimes we were charged and sometimes not.
Could this match the OP's situation?

Mike

simax

I would guess that diverted calls are always charged.

MikeWhite

simax wrote: »

I would guess that diverted calls are always charged.

Agreed. My point is that diverts show with +44, so if it's a number you also call normally it can be confusing why it is sometimes charged.
Mike

DonnyDave

What are the four digits following the 07? That is: 07####

redux

It's ridiculous to charge for diversion to a number that would be inclusive as an ordinary call. The tariff should be exactly the same.

I see what MikeWhite is saying, but most networks do not do so, and if that's the only thing happening here (rather than a non standard network) it ought to be appealed against.

MikeWhite

redux wrote: »

It's ridiculous to charge for diversion to a number that would be inclusive as an ordinary call. The tariff should be exactly the same.

I see what MikeWhite is saying, but most networks do not do so, and if that's the only thing happening here (rather than a non standard network) it ought to be appealed against.

When I thought I could see what was going on with our account I specifically asked Talk Mobile if diverts came from included minutes.

I said:

[FONT=&quot]Hi, on SIM only plans, does call diversion come out of included minutes? I.e. if the call is forwarded on to another number. Thanks Mike

They said:
[/FONT]
[FONT=&quot]Unfortunately, Talkmobile does not support this service; you will be charged 31p per minute if you were to set your phone up for call diverting. [/FONT]

Mike

tali

They emailed to say Call Divert are charged , however try as i might i cannot find any info regarding this on their website