A&L Financial Review £25

ioscorpio

Be careful, I have been told that I am not entitled to it cos the wrong person carried out the financial review. I have complained and awaiting a decision from HO.

mleonard79

ioscorpio wrote: »

Be careful, I have been told that I am not entitled to it cos the wrong person carried out the financial review. I have complained and awaiting a decision from HO.

That's a really strange excuse for not paying out - it's not your fault if the wrong person carried it out! They should uphold your complaint and pay out or at least let you get it for going through a review with the "right" person.

Regards

Michelle

ioscorpio

Just rec this secure message

Thank you for your e-mail dated 31 May 2007.

In light of your comments, I have forwarded your details to our Customer Relations Department for investigation.

You will receive an acknowledgement letter within 7 days, followed a further letter detailing their findings once an investigation has been completed.

I do hope you find the above information useful, however, if you have any further questions or need any more help please visit our ‘Help’ section online or contact us again.

Seaxwyn

HI there

I had my review on 22 Feb and the money has just appeared in my Plus Saver account today. I'd almost given up hope!

Does anyone know how I can use this £25 to pay off a credit card? Can I do a transfer in the same way as with the current account? There is no A&L branch anywhere near me so I can't just go in and withdraw it.

ioscorpio

I finally received a cheque for £25 today, not for the financial review, but as a goodwill gesture

mleonard79

ioscorpio wrote: »

I finally received a cheque for £25 today, not for the financial review, but as a goodwill gesture

Well done for sticking it out - that took some time :beer: