Buyer said not as described... help!

Carrera74

My sister brought the jeans round earlier and I measured them and they are a 32” leg. She emailed the buyer and said she was sorry but as they are a 32” she will not be refunding her as they are as described on the listing. The buyer has now replied with this –

"" I have measured these and they are not a 32" as described. These were measured with a tape measure and the measurement was therefore accurate. I am therefore not prepared to receive and pay for these as they are not a 32" length. The description was therefore incorrect, and therefore please refund the £67 as requested. ""

We measured them with a tape measure too and they are definitely a 32” I wonder if it’s a good idea to reply with a pic showing the jeans with a tape measure on but I can’t believe all this hassle from a pair of jeans!! My sister has spent the money and has definitely learnt her lesson! But I’m at a loss what to advise her as I’ve got a af eeling if she sends them back the buyer will keep sending them back and forth

Help!

isitenough

I would do as you say, take a picture with a tape measure actually measuring the jeans and email it. If it's correct, as you say, then it should be all the evidence the buyer needs to shut up (but I have a feeling they won't!).
Not a lot else I can think of as yet.
After you email the pic it's up to the buyer to take the next move, accept the jeans back or open a dispute (and I'm not suggesting you suggest it to them!, just mentioning what they may do).

suckmaster.burstingfoam

Make sure you use the word 'therefore' at least twice in every sentence. It makes you sound serious!

jimsmum

suckmaster.burstingfoam wrote: »

Make sure you use the word 'therefore' at least twice in every sentence. It makes you sound serious!

:rotfl: :rotfl: