Vodafone Nightmare

cavo_900

Please can someone help me as I am becoming increasinglyannoyed when having to deal with Vodafone customer services (over the phone).


The problem is I have a contract which my partner uses, thebill is paid in full, each month and on time. Everyday the signal keeps dropping, this can range from minutes to hoursat a time, which can be very frustrating.

I have had this problem for at least 6 months, and have beenin contact with Vodafone over this problem for at least 3 months.

They have told me that they have had an engineer look at themast in my area and that is fine, and they can see usage on my account (which Iconstantly tell them I can use my phone when I have signal).

In the last 10 days I have been on the phone a number oftimes, one call lasted over 90minutes, the others at least 30minutes. I have followed all of their troubleshooting steps,3G is disabled so the phone only used the 2G service.

I was speaking to one of there advisers yesterday who hungthe phone up on me when he called me back to update me on the status, all hekept saying was that there is usage on my account, I told him that I haveroughly 29 screenshots of my signal dropping (the phone is an iPhone 4s) towhich he responded do what you want with them and then the line went dead.

This is not a thread of me wanting to find a way to get outof the contract as it is up in September and I am very tempted to just sell thephone and pay the cancellation fee however it is now a case of why should I paythe cancellation fee of over £100 when I continue to pay the contract.

As mentioned the phone is used by my partner who is 7 monthpregnant and looks after our 1 year old, Vodafone don’t seem to understand thatshe needs constant signal in case something happens.

Almost forgot to mention that I had a contract with Vodafone and had the same problems.

Thanks for reading and any help would be very much appreciated.

jbainbridge

Have you got a spare handset you could try for a day or so? Just to eliminate it.

cavo_900

no i dont, also this would mean you think this is a problem with the phone. If this was the case then that means that my old phone would of been faulty and so would my partners sisters which i very much doubt since they are all iPhones. Also there are other people in my area who have the same problems with signal.

DonnyDave

Perhaps the Vodafone base station that serves you is at full capacity or maybe it serves a major trunk road. Callers in their vehicles will get handed over from base station to base station as they travel.

Vodafone

Hi cavo_900,

I’m sorry to see the problems you’re having at the moment.

To enable me to get matters looked into could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website.

To ensure that it reaches me could you also quote the code WRT135 - MSE in the subject line and once our automated reply arrives update the thread with your email reference number and I'll get back to you as soon as possible?

Kind regards,

Jenny
Web Relations Team
Vodafone UK