AVG Update

jadring

AVG updated on our computer on Sunday morning and since then we have been unable to get online on our tower pc. I have uninstalled AVG but we still cannot get online. Can anyone help please.

Thanks in advance.

debitcardmayhem

It may help if you say what Version of Windoze, what type of(make) PC and whether it's wireless/ethernet.
p.s. don't put AVG back on try avast/avira/MSE

jadring

Sorry, it's a Dell computer with Windows XP and wired with an ethernet cable.

waddler_8

Run the AVG remover.

http://www.avg.com/gb-en/utilities

My guess is you'll want the 32bit 2013 version.

Transfer the file using another computer and a CD/DVD/USB drive.

jadring

Thank you, as I'm not very computer literate could you please talk me through what to do.

I have saved the file on my laptop, how do I then put it on a disc and what do I need to do on my tower pc when it is on the disc?

waddler_8

Right click the file > send to > CD Drive (E:) <- or whatever corresponds to your CD drive

Start > My Computer > CD drive > Write these files to CD > follow the wizard


Then put the CD in the other computer and go Start > My Computer > CD drive & double click the file to run it.

jadring

waddler_8 wrote: »

Right click the file > send to > CD Drive (E:) <- or whatever corresponds to your CD drive

Start > My Computer > CD drive > Write these files to CD > follow the wizard


Then put the CD in the other computer and go Start > My Computer > CD drive & double click the file to run it.

I've done all that but still no luck, can you suggest anything else?

waddler_8

You've run the AVG remover?

Try a system Restore to before Sunday when AVG updated.



Otherwise, if you can transfer a log back and forth between computers...

Download Farbar's Service Scanner from the link below and save it to your desktop.

LINK

• Double click FSS.exe to run it.
• Check (tick) the following checkboxes

• Internet Services
• Windows Firewall
• Other Services

• Click Scan
• When finished, notepad will open. Post the contents in your next reply.

The log can also be found on your desktop named FSS.txt

jadring

I downloaded the link on my laptop, put it on a cd and put into my tower pc. When the notepad came up it said 'cannot find the FSS.txt file, do you want to create a new file?'

It's seriously doing my head in now!! lol

closed

how is the machine connected

which operating system, which browser

what are the proxy settings in IE, tools, internet option, connections, lan settings

what does

ipconfig
ping 127.0.0.1
ping www.google.com

produce , if typed in in the command prompt

which router

waddler_8

jadring wrote: »

...When the notepad came up it said 'cannot find the FSS.txt file, do you want to create a new file?'

Drag & drop or copy the file to the desktop and run it from there.