A Simple Paypal Question.............. Hopefully :o)

Tojo_Ralph

stavros wrote:

Forget about the ebay process and get them to file a claim with paypal as they'll then get a full refund (hopefully)

Is that a claim as non-delivered goods?

Neighbour is a bit too honest for that.

stavros_2

Tojo_Ralph wrote:

Is that a claim as non-delivered goods?

Neighbour is a bit too honest for that.

nope ... hold on I'll find the relevant bit ...

https://www.paypal.com/uk/eBay/cgi-bin/webscr?cmd=_pbp-info-outside

https://www.paypal.com/uk/eBay/cgi-bin/webscr?cmd=p/gen/ua/policy_pbp

The item delivered by the seller is 'significantly not-as-described' in the item listing. An item is 'significantly not-as-described' if the seller clearly misrepresented the details of the item in a way that affects its value or usability. Please note that this does not include cases where you are merely disappointed with the item or where the item did not meet your expectations. Reasons that an item may be considered 'significantly not-as-described' include, but are not limited to, the following:

1. The item is a completely different item to that which was presented by the seller in the listing, e.g. an audio book instead of a printed book, a desktop computer instead of a laptop, a picture of an item instead of the actual item; or an empty box;
2. The condition of the item is significantly different. For example, if the item has clearly been used multiple times rather than 'almost new' or 'still in box' or is obviously repackaged rather than 'mint';
3. The item is unusable and was not disclosed as such. For example, if there are missing major parts or components, will not function or turn on, or spoiled or past a relevant date. (NOTE: this applies to the item in its received state, no matter what the condition when it was sent.);
4. The item is not authentic and was not disclosed as such. For example, if a fake or pirated item that was advertised as authentic or a completely different or inferior brand of a similar product; or
5. The item is missing a major portion or quantity. For example, if the buyer ordered 4 dozen golf balls but only received 1 dozen or 4 golf balls or the item is missing a primary component, like a blender missing a top or coffee maker missing the bottom plate.

Tojo_Ralph

Top Man

Tojo_Ralph

Well my neighbour emailed the seller with her intentions, in the hope that the seller would be a bit more responsive... Seller's response... Quote.. "Feel free!!".. Unquote.

So needless to say neighbour has commenced an item "significantly not-as-described" claim through Paypal.

Two questions....

1. What is the usual outcome of these claims? After all, Paypal will hardly be inspecting goods, so how do they decide who to believe?

2. Will a claim affect the sellers Paypal account in any way?

Ta

Tojo_Ralph

Tojo_Ralph wrote:

Two questions....

1. What is the usual outcome of these claims? After all, Paypal will hardly be inspecting goods, so how do they decide who to believe?

2. Will a claim affect the sellers Paypal account in any way?

Ta

Anyone with experience of the above care to comment?

Ta

stavros_2

Tojo_Ralph wrote:

Well my neighbour emailed the seller with her intentions, in the hope that the seller would be a bit more responsive... Seller's response... Quote.. "Feel free!!".. Unquote.

So needless to say neighbour has commenced an item "significantly not-as-described" claim through Paypal.

Two questions....

1. What is the usual outcome of these claims? After all, Paypal will hardly be inspecting goods, so how do they decide who to believe?

2. Will a claim affect the sellers Paypal account in any way?

Ta

1. No idea, sorry!

2. If they find in your neighbour's favour the money will be removed from the seller's paypal account into your neighbour's, unless there's no money: in which case the seller won't be able to use it because as soon as money goes into it it will go to your neighbour