A Simple Paypal Question.............. Hopefully :o)

Tojo_Ralph

As I don't really have any dealings with Paypal, I need to know the following for a neighbour.

They bought a blouse, described as "BRAND NEW WITHOUT TAGS" ..... Goods received were 2nd hand with all the labels cut out !!!!

Seller has basically said "tough".... So .... What can she do (if anything) with regards to getting a refund or processing a chargeback?

Ta

stavros_2

Tojo_Ralph wrote:

As I don't really have any dealings with Paypal, I need to know the following for a neighbour.

They bought a blouse, described as "BRAND NEW WITHOUT TAGS" ..... Goods received were 2nd hand with all the labels cut out !!!!

Seller has basically said "tough".... So .... What can she do (if anything) with regards to getting a refund or processing a chargeback?

Ta

It depends on 2 things:

1) was the item under "paypal buyer protection" (see top right of the listing) of up to £500. If it was then you can claim as the item was not as described.

2) If the item was not under the above, but just regular paypal, then your only hope is that it wasn't sent via a trackable delivery method, in which case you could claim non-delivery (tut tut )

EDIT: also, if the item was bought for over £25 (not incl. p&p) then you could claim from ebay instead but you'd only get your money back minus £15 processing fee. Another option is available if bought by credit card?

HTH

Cat72

Hi
Only problem is the claim can take quite a while to process, weeks it seems.
Maybe email the seller ( con merchant ) tell them you are putting in for a chargeback through payapl ( even if you are not - nothing like a bluff) and see if he responds.Just threaten him with payapl involvment andthat his paypal account could be frozen.
A chargeback is easy enough to process but its how long it takes.It goes through a few stages. Buyers reports, sellers resonds. Buyer reviews sellers response.Paypal reviews all responses. Then the descion.

Tojo_Ralph

stavros wrote:

It depends on 2 things:

1) was the item under "paypal buyer protection" (see top right of the listing) of up to £500. If it was then you can claim as the item was not as described.

2) If the item was not under the above, but just regular paypal, then your only hope is that it wasn't sent via a trackable delivery method, in which case you could claim non-delivery (tut tut )

EDIT: also, if the item was bought for over £25 (not incl. p&p) then you could claim from ebay instead but you'd only get your money back minus £15 processing fee. Another option is available if bought by credit card?

HTH

Thanks for the pointers...

I'll check on the buyer protection icon/issue.

Item would have been under £25.

Ref Non-Delivery.... I've no idea how Paypal process/investigate claims, but surely the emails sent by neighbour to seller pointing out goods not as described, will be seen by Paypal as proof of delivery?

I assume as long as a seller uses a trackable service, and something is delivered (regardless of what it is) they are home free?

PASCALI

Paypal dont look at emails, I have had a customer start a non receipt claim, he then emails me to thank me for sending the goods, then I do not hear from him again. The paypal claim continues, because I sell a lot on ebay I have my own account manager at Paypal, I copy her in on the email from customer, but to no avail, they gave him back the money.
I am pursuing this but unless the guy contacts me I have no comkeback
therefore, file a claim for non receipt, when you get the money back return the goods to seller.

stavros_2

Tojo_Ralph wrote:

I assume as long as a seller uses a trackable service, and something is delivered (regardless of what it is) they are home free?

Unless it's under "paypal buyer protection" (or the buyer paid by credit card) then yep

PASCALI

Here is a copy of the email I got from my Paypal account manager

I attempted to call your buyer, but unfortunately did not get through,
and also he didn't have a messaging service. I have now followed up with
an email, including instructions on how to cancel a buyer complaint.

If you have both worked something out amicably between you, it is
possible that he will cancel it.

As you will note the onus is on the buyer to cancel,some hope

PASCALI

This is the first email I received from paypal before the account manager got involved, kinda spells it out

In this instance we need for the Buyer to cancel the complaint and I
have included information below that you can forward to them that
explains how to close off the case.

We cannot take emails from the Buyer as proof of delivery. i can note
this correspondence on the case; however, it will not determine the
outcome. In order to dispute the case you would need to provide proof of
refund or proof of delivery.

I would expect that as you are in communication with the Buyer they will
be happy to cancel the complaint.

robowen

I told a seller an item I got from him was faulty and I wanted a refund.
He refused, so I did a chargeback with paypal.

He was laughing at me saying how he had proof that he'd sent it because of my e-mail to him. He was telling me how he was going to get my account closed.

Paypal weren't interested. All they want is the tracking number proving the delivery was signed for.
He couldn't give them that, as he sent it first class post. Paypal tried to get the money back, but he had emptied his account and it is now suspended.

Although I didn't get my money back,
:rotfl: I sent him a very large animated avatar of a man laughing ! :dance:

Tojo_Ralph

I have confirmed the "PayPal Buyer Protection Free Coverage now up to £500. See eligibility" is in the seller information box of the item listed.

So, Am I right in saying that my neighbor needs to commence this process?
http://pages.ebay.co.uk/help/tp/inr-snad-process.html

If so, how much "grief" will this cause the seller? ie with regard to their Paypal account?

I'll point out that this is not a money issue (only £9 involved), just a point of principal, and as far as my neighbour is concerned, she wouldn't put the blouse in a jumble sale, so for her it's a full refund or bust!!

My neighbour dropped into conversation another wee gem..... "The seller has left me really lovely feedback" ..... I then had to explain that this was a good thing, and explain the whole retaliatory neg deal.

stavros_2

Tojo_Ralph wrote:

I have confirmed the "PayPal Buyer Protection Free Coverage now up to £500. See eligibility" is in the seller information box of the item listed.

So, Am I right in saying that my neighbor needs to commence this process?
http://pages.ebay.co.uk/help/tp/inr-snad-process.html

If so, how much "grief" will this cause the seller? ie with regard to their Paypal account?

I'll point out that this is not a money issue (only £9 involved), just a point of principal, and as far as my neighbour is concerned, she wouldn't put the blouse in a jumble sale, so for her it's a full refund or bust!!

My neighbour dropped into conversation another wee gem..... "The seller has left me really lovely feedback" ..... I then had to explain that this was a good thing, and explain the whole retaliatory neg deal.

Forget about the ebay process and get them to file a claim with paypal as they'll then get a full refund (hopefully)