Who should I write to, claim from?

nheather

Hi,

In December my family was delayed for over 4 hours because of maintenance on the aircraft.

The thing is, the flights were booked with Qantas as Heathrow > Hong Kong > Perth > Singapore > Heathrow.

Although the booking was with Qantas, two of the flights, including the one that was delayed, were assigned to British Airways.

So it was a British Airways flight (BA27) but I never booked or paid any money to BA it was with Qantas.

So who do I claim from BA or Qantas?

Cheers,

Nigel

Caz3121

BA were the operating airline so you claim from them