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TalkTalk Home Move - Stress free my ......
darylt
Posts: 11 Forumite
I've been in the process of moving and told TT about this in advance, thinking that the transfer would be nice and simple :rotfl:
1] First I was told that @ my new property that I had an active line and was given an "go live" date where all my services would be transferred. It turns out that I didn't have an active line and the 14th March came and went, I logged a fault with the automated service, which I had to wait 72 hours !!!! for an update which never came [I had to chase them all the time]. It was nearly a week untill they contacted BT OpenReach [the engineer did a fantastic job with the line - crystal clear].
2] Apparently when you move they give you a new account number. I tried logging on and I couldn't. I had to re register with TT and supply a new contact e-mail as the previous one logs me onto my old disconnected account :mad:, and all though they confirmed my services they were not fully transfered!!! My 1000 min mobile boost wasn't on there, my calling circle gone, and my speed dials!!! I dread to think about the other e-mail addresses I set up!!!!
I have better things to do than chase these morons, it would have been easier to terminate my TT at my old address and set up with another company. [which it feels like I've done]
:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:
1] First I was told that @ my new property that I had an active line and was given an "go live" date where all my services would be transferred. It turns out that I didn't have an active line and the 14th March came and went, I logged a fault with the automated service, which I had to wait 72 hours !!!! for an update which never came [I had to chase them all the time]. It was nearly a week untill they contacted BT OpenReach [the engineer did a fantastic job with the line - crystal clear].
2] Apparently when you move they give you a new account number. I tried logging on and I couldn't. I had to re register with TT and supply a new contact e-mail as the previous one logs me onto my old disconnected account :mad:, and all though they confirmed my services they were not fully transfered!!! My 1000 min mobile boost wasn't on there, my calling circle gone, and my speed dials!!! I dread to think about the other e-mail addresses I set up!!!!
I have better things to do than chase these morons, it would have been easier to terminate my TT at my old address and set up with another company. [which it feels like I've done]
:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:
Consumer Britain on debt = Unsustainable
0
Comments
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Hi darylt,
If you register on the TalkTalk Members Forum we can investigate into this issue for you and provide further advice and support.
Regards
Mark
Online Community Department“Official Company Representative
I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
my talktalk home move was seemless, shame same can't be said for the shambles that seems to be talktalk business and bt openreach. no phone yet - engineers - well thats what BT call them have no clue. all i want is a phone and broadband so i can run my business....The futures bright the future is Ginger0
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My TalkTalk move was also seemless, up and running before the due date.It's someone else's fault.0
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