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Advice on Mobile Phone Contract

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Hi

I wonder if anyone can give me some advice please? I signed up to a 24 month mobile phone contract with Virgin Mobile for the Samsung Galaxy S Plus. In October 2012 the phone broke... the home button failed and the phone would just shut down randomly. It was sent in for repair and when it came back the home button was repaired but the phone would still shut itself down. I just put up with that as I didnt want to do without my phone.

This month the home button broke again and I was to send it back in for repair which I did and they sent it back unrepaired because I sent the wrong phone in (which I didn;t) so now the phone is to go back in for repair which means all in all I will have been without my phone for about 21 days.

Do I have any rights to demand a new working phone or can I get out of my contract??

Thanks for your help:mad:

Comments

  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Harry1982 wrote: »
    Do I have any rights to demand a new working phone or can I get out of my contract??
    No and No.
    They have to repair it (or replace at their discretion) within reasonable time and without causing you significant inconvenience: Consumer Rights.

    You can try asking them for some line rental refund or compensation.
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