Nectar Amex Card £25 yearly fee

Mashedup

The1832ReformAct wrote: »

The problem is, when the Foursquare offers end, the fee will remain. I don't want to be jumping through hoops to negate their fees.

The Amex BA Air Miles card will be my new card, there is currently no fee associated with it.

I checked it out with Amex, Fouresquare is not going anywhere anytime soon but you must have a smart phone to take advantage of it.

What makes you think Amex will not be introducing a fee for the BA Avios card? Rumor has it that is the next card in line for a fee.

The letter I received from Amex did not state any alternative options. The person I spoke to did not make me aware of any alternative options, so I cancelled.

What Amex has clearly misunderstood, is that Nectar card holders are just that to save themselves money. Having to spend £5000 to even justify the fee is a nonsense.

In fairness to Amex, you can get a 15% discount at Hertz! JOKE!!!

Their marketeers have clearly got this massively wrong.

To some degree I feel sorry for their customer services team (who are normally superb). She sounded exasperated, as if I was the one hundredth person that had called to cancel that day (I probably was).

Like most call centres they are probably bonused on surveys. Go easy on the poor souls, this is probably costing them far more than the £25 fee they were trying to charge us.

The1832ReformAct

Hopefully they will realise the error of their ways and not impose it on the air miles card

Independent_Analyst

Along with many others I also received a letter and leaflet from Amex regarding the changes to nectar points.

The letter and leaflet set out in bold letters that the card is getting "BETTER" despite the introduction of the £25 fee.

I have done some detailed calculations and my analysis shows that almost everyone is worse off irrespective of the level of spend. For example if spend at Nectar partners is more than 5% of monthly spend then you will never be "BETTER" off. Only those with virtually no partner spend and have consistently just missed the MorePoints levels (£500 blocks) will be marginally better off. For example someone with a zero partner spend and spends consistently £999 per month would be just £5 better off over a whole year compared to the original terms. This is the best possible situation where someone is actually better off.

When comparing the new £25 fee card to the new fee-free card, then the point at which the £25 card is better is an annual spend of £5,000 or more, however both the fee card and the fee-free card are considerably worse than the original terms (on average about 40% worse), so this hardly seems "BETTER" as the Amex communications make out.

Hence I question whether what Amex are doing is actually misleading many customers rather than being more honest about the impact. So to me it sounds a bit like the recent SSE misleading customers scandal by communicating a worse offer as if it is better.