Premier Parking Solutions PCN

MufcTazza

I got a PCN back in December from Premier Parking Solutions after I had paid for a 24 hour stay in their car park. When I got back to the car I saw they had given me a ticket due to no ticket being displayed, I then saw that my ticket had been blown off the dashboard and that I had to pay a £100 or £60 if paid within 14 days.
I thought I could just send them a letter explaining what happened and send them the original parking ticket I purchased (I sent the real copy but took photos as evidence... I now know I shouldnt of sent the real ticket) I thought that they would cancel the PCN in good faith... Unfortunately these scammers were to busy trying to get money out of me rather than looking at my situation. They completely ignored the fact that I had paid for the right to be there and supplied them with evidence and that the it was out of my control that ticket blew off the dashboard...they decided to reply with the car parks rules and regulations and stated at the end of the letter "the pay and display ticket you have supplied is not on display in your vehicle" "We are therefore unable to cancel the parking charge notice". I was so frustrated with this I replied once more stating that they were being unreasonable and that they had lost no money from me being there and also I requested they send me my original parking ticket back so I could appeal to POPLA and also to freeze the PCN until I have received this so a fair contractual agreement can be made... for the second time they then replied to me by saying they uphold the decision to issue this PCN and they ignored my request to send me my parking ticket back and freezing the the PCN. They stated on the 24/01/13 that payment of £100 was needed in 2 weeks to avoid debt recovery proceedings, incurring additional costs.
I then realised I should not of replied to them as now they have my name and address. I decided to ignore them and on 6/03/13 I recived a letter from CCSCollect a debt recovery agency asking for £127.50 by 15th march, it doesnt state why the cost has risen either.
I decided to ignore this letter from CCSCollect but I'm just wondering if the best option is to carry on ignoring them or just pay the PCN?
Premier Parking Solutions are a member of BPA (British Parking Association) so i emailed BPA telling them that Premier Parking Solutions ignored my previous requests and acted unfairly, they responded by asking for my details (PCN number, Vehicle registration ect) but I'm still awaiting for a second reply from them.
Has anyone else had dealing with these companys?

I've posted on here as I need some advice as it has caused me a lot of stress.
If anyone has any advice or has had any dealings with these company's I would appreciate your advice.

Thanks for any help.

Stroma

My brain has melted I can't read that block of text on my phone

nigelbb

When they rejected your appeal they should have provided you with a code to enable you to make a further appeal to the "independent" tribunal POPLA. This code must be provided within 35 days of that rejection. As they have not provided the code their case falls & they are in breach of the British Parking Association Code of Practice. You should complain to the BPA & the DVLA regarding their non-compliance. You also need to send a letter to the debt collectors stating that you deny the debt that they must refer it back to their client & that any further contact will be considered as illegal harassment.

Coupon-mad

MufcTazza wrote: »

I got a PCN back in December from Premier Parking Solutions after I had paid for a 24 hour stay in their car park.

When I got back to the car I saw they had given me a ticket due to no ticket being displayed, I then saw that my ticket had been blown off the dashboard and that I had to pay a £100 or £60 if paid within 14 days.

I thought I could just send them a letter explaining what happened and send them the original parking ticket I purchased (I sent the real copy but took photos as evidence... I now know I shouldnt of sent the real ticket) I thought that they would cancel the PCN in good faith...

Unfortunately these scammers were to busy trying to get money out of me rather than looking at my situation. They completely ignored the fact that I had paid for the right to be there and supplied them with evidence and that the it was out of my control that ticket blew off the dashboard...they decided to reply with the car parks rules and regulations and stated at the end of the letter "the pay and display ticket you have supplied is not on display in your vehicle" "We are therefore unable to cancel the parking charge notice".

I was so frustrated with this I replied once more stating that they were being unreasonable and that they had lost no money from me being there and also I requested they send me my original parking ticket back so I could appeal to POPLA and also to freeze the PCN until I have received this so a fair contractual agreement can be made... for the second time they then replied to me by saying they uphold the decision to issue this PCN and they ignored my request to send me my parking ticket back and freezing the the PCN.

They stated on the 24/01/13 that payment of £100 was needed in 2 weeks to avoid debt recovery proceedings, incurring additional costs.

I then realised I should not of replied to them as now they have my name and address. I decided to ignore them and on 6/03/13 I recived a letter from CCSCollect a debt recovery agency asking for £127.50 by 15th march, it doesnt state why the cost has risen either.

I decided to ignore this letter from CCSCollect but I'm just wondering if the best option is to carry on ignoring them or just pay the PCN?

Premier Parking Solutions are a member of BPA (British Parking Association) so i emailed BPA telling them that Premier Parking Solutions ignored my previous requests and acted unfairly, they responded by asking for my details (PCN number, Vehicle registration ect) but I'm still awaiting for a second reply from them.

Has anyone else had dealing with these companys?

I've posted on here as I need some advice as it has caused me a lot of stress. If anyone has any advice or has had any dealings with these company's I would appreciate your advice.

Thanks for any help.

There you go, now in paragraphs so people can read it.

You are talking to a Brighton fan here though and I don't normally help MUFC fans...but I do work with one (a 'plastic' fan who has never lived in Manchester - no change there then!!). But I hate the scam of fake PCNs more than I detest certain teams...bear with me...so here's my advice:

You have wasted your time as this bunch are scammers like all PPCs, they were never going to cancel that ticket as that's profit to them. It's not a real fine and they are not involved in 'parking management' at all, just a protection racket - so they were never going to respond with anything except a standard rejection 'give us the money'.

But in your case, you WILL NOT be paying this.

But you can/could have take it to POPLA (independent appeal) if they gave you a POPLA code and it was only a couple of weeks ago that you got the rejection - assuming this was in England/Wales, you can't tell with an MUFC fan of course, unless you are a real one, that rare breed from Manchester?!!

Also you can follow up your complaint to the BPA but you've been taken in about them as well! The BPA are just an 'old boys' club for members of the parking industry, they act for the PPCs and are not a regulator.

They will tell you that the PPC has acted OK 'blah blah...' but it's worth the complaint anyway as the BPA has to log the number of complaints against PPCs.

Here's the letter chain including all the CCS collect letters you will receive and can continue to ignore. Get a preview of the next letter now:

https://forums.moneysavingexpert.com/discussion/2329119

This should not be stressing you out, it's a scam. It's NOT a real parking ticket at all, private parking tickets which impersonate real 'PCNs' (same acronym but without the word 'penalty') are a well-known con in Hospital, retail, supermarket, cinema, railway (indeed any private car parks) and the scam has already exposed by Watchdog loads of times:

https://forums.moneysavingexpert.com/discussion/3164256

So tell us, if this was in England/Wales, did they give you a POPLA code and form? When did they give you that?

MufcTazza

Coupon-mad wrote: »

So tell us, if this was in England/Wales, did they give you a POPLA code and form? When did they give you that?

Hi thanks for your help!

Yes it was in England and they gave me a POPLA form on the 9/01/13 when they first responded to my appeal.



The reason I did not appeal to POPLA straight away is because I read on the "grounds of appeal" section on the POPLA form that "the fact you had paid to park the vehicle in the first place (even if, for example, the voucher was not clearly displayed) is NOT in itself a valid ground of appeal."

Is it to late to appeal to POPLA now? Is it even worth appealing the them now?

Do you know if the debt recovery agency actually try and collect this debt from me by making home visits?

Thanks again for you're help its much appreciated!

HO87

I assume that aside from the POPLA form that it bears a POPLA code.

It is always worth appealing to POPLA - in 60% of cases the invoices are overturned. POPLA appeals must be made within 28 days of your receipt of the rejection of your representations to them from the PPC. There are occasions when the assessor can waive this deadline. You will need to explain the delay.

Although you seem to have lately discovered that the PPC is only interested in your money - that is all such companies are interested in.

Before we go any further, what was the exact wording of their signs?

Stroma

If you can't go to popla just ignore them, they are not going to overturn anything, you are asking them to turn down £100. This will never get to court as you paid to park, and proved that fact. There is no loss, they would be insane to go anywhere near a small claim.

nigelbb

MufcTazza wrote: »

The reason I did not appeal to POPLA straight away is because I read on the "grounds of appeal" section on the POPLA form that "the fact you had paid to park the vehicle in the first place (even if, for example, the voucher was not clearly displayed) is NOT in itself a valid ground of appeal."

This is rubbish. Of course the fact that you have paid but got ticketed is grounds for appeal. Suppose their ANPR cameras got it wrong or one of the parking goons misread the date or time on the ticket that you had paid for?

Coupon-mad

MufcTazza wrote: »

Hi thanks for your help!

Yes it was in England and they gave me a POPLA form on the 9/01/13 when they first responded to my appeal.



The reason I did not appeal to POPLA straight away is because I read on the "grounds of appeal" section on the POPLA form that "the fact you had paid to park the vehicle in the first place (even if, for example, the voucher was not clearly displayed) is NOT in itself a valid ground of appeal."

Jeez you were easily put off appealing. I still would try though.

MufcTazza

HO87 wrote: »

Before we go any further, what was the exact wording of their signs?

I'm pretty certain It was a pay and display car park.

Thanks for your help.

Coupon-mad

MufcTazza wrote: »

I'm pretty certain It was a pay and display car park.

Thanks for your help.

Well yes... that's pretty obvious. But what did the signs say about the P&D ticket? EXACTLY.

Have you tried to use the POPLA code, time is of the essence.