experience of hermes and cost cutting delivery

Chrysalis

techspec wrote: »

No - because delivery time will be clearly stated - so no need to mark down.

Oh, i forgot - you've admitted marking everyone down on Ebay, as you do not undertand the stars. So the seller would have still been in trouble - even if they had sent the item next day via limousine.

why would have the seller been in trouble?

when did I mark everyone down?

lets stick to facts.

ultimately if things are shipped on a bad courier, buyers are going to be unhappy at some point, even if you say beforehand estimated delivery 2 months.

Shipping time is a lot more important than dispatch time. Also you can see i made another thread asking how people respond to requests of a courier change as thats likely what I will do in future. eg. if someone takes 5 days to dispatch, whilst a bit annoying having to wait for the item, I know its not arriving so I dont have to sit here waiting for it. You dont seem to get that, you seem to think as long as its dispatched quickly the rest doesnt matter, and have the attitude that you are powerless for courier mess ups.

enya_ntfc

I use Hermes all the time - they are cheaper and are door to door. My lady always comes at about 10am and the items usually take no more than 3 days to reach my buyers. (although I tend to say allow a week) They are not a "bad" courier. They are cheap and easy, all my stars are above 4.6 as well so clearly my buyers have no issue with it either.

I am not 100% sure what you are moaning about really. You say you use recorded...well you have to wait in for that? No different to courier (Hermes will leave/collect it at my door if it doesn't need a signature). Just a waste of money really, when if you waited what a day or two more you can get it half the price.

Chrysalis

enya_ntfc wrote: »

I use Hermes all the time - they are cheaper and are door to door. My lady always comes at about 10am and the items usually take no more than 3 days to reach my buyers. (although I tend to say allow a week) They are not a "bad" courier. They are cheap and easy, all my stars are above 4.6 as well so clearly my buyers have no issue with it either.

I am not 100% sure what you are moaning about really. You say you use recorded...well you have to wait in for that? No different to courier (Hermes will leave/collect it at my door if it doesn't need a signature). Just a waste of money really, when if you waited what a day or two more you can get it half the price.

I have to wait for any delivery (unless its a console game which usually is shoved thru letterbox)

Except there is a difference between waiting 1-2 days and a week.

Now your deliveries may usually take 3 days, however mine hasnt, yet you telling me you dont see the problem.

Even if this wasnt recorded it needs a knock on the door the item is too big (plus whatever I have sold has been too big so someone would be waiting for it anyway).

I value my time at £10 an hour.

So if I am waiting 3 days eg. 12 hours a day its £360. A lot more than say a slightly higher priced delivery. Some of us value our time, maybe not all of us but some of us do. Thats why the likes of hermes dont have 100% of the market.

are all these people lieing? https://forums.moneysavingexpert.com/discussion/1781087

campdave

Chrysalis wrote: »

I value my time at £10 an hour.

All the more reason for you to only buy items that offer delivery methods that meet your exacting standards.

Chrysalis

rang hermes again today and got a woman who seemed to care, she chased up the depot and they doing a sweep for it.

They wont let me pick up from the depot tho, so I cant just go down there to ask for it.

custardy

Chrysalis wrote: »

instead of marking down for delivery time?

I hate that new star system on ebay, they should just keep poisitive and negative feedback only.

I am contacting seller today as looks like hermes have messed this up completely now, today its not even out for delivery, I see now why the seller put estimated delivery time at 3 weeks.

Incidently today is already the 7th day, if it came yesterday it would have been delivered on the 6th day. So we already above hermes estimated 3-5 days policy.

My time is valuable, and if you guys are ebay sellers you should strive for perfection not thinking if someone is unhappy about sitting in for days on end waiting for deliveries that are late is somehow acceptable. (Then you wonder yourself why you get poor ratings on ebay).

In all honesty if the driver is ill, I expect a replacement driver, do you think royal mail stop deliveries if the normal guy is ill?

RM has a massive infrastructure and far larger pool of staff than any courier
however they will not deliver packages etc in situation such as lack of staff
for someone like Hermes they are unlikely to have staff on call and an agency driver takes time to organise

Strapped

I offer a range of postage options in my listings (although I don't currently offer MyHermes or Collect+ due to previous poor experiences).

However - my experience is that buyers very rarely pick a different postage option than the default (cheapest) one. Often I get messages like, "please post asap as I need it by xxx date" - but they have paid for standard parcels delivery, rather than next day courier.

The OP at least does sound like that rare buyer who knows what he wants and is willing to pay for it.

Chrysalis

seems my phone call did get things moving.

It just arrived, and I see on their site.

29/03/2013 13:30 Courier Received
Sender said he also got onto them again today as well, so they were been hit on 2 fronts.