tv bought from comet, fees to check it?

golddustmedia

As you point out how the fault happens it should be easy to recreate the fault so you should have no worry that no fault will be found you end up with a fee. Essentially, until it happens it doesnt sound like you have a problem.

simate

rizel23 wrote: »

why did u not ring philips? Thats who your warranty is with not comet!

Very, very wrong. Please don't give out false information.

@plopsy, although the warranty is with Comet, it may pay you to have a word with Philips, it could be something they are already aware of.

plopsy_2

simate wrote: »

Very, very wrong. Please don't give out false information.

@plopsy, although the warranty is with Comet, it may pay you to have a word with Philips, it could be something they are already aware of.

good point will do

because its an intermittent fault, i decided to record it, in 4 hours it only did it once, but i got it on film (phew)

see what happens on friday
ill keep you all informed

hunsbury0

Show the comet engineer the recording that you have made. Do not pay him !!! He cannot beat you up for that !!!. If he puts pressure on to you, then say that you will take Comet to small claims court & show them the recording.
Try googling eg Phillips tv 123456 problems & see if anything comes up (substitute 123456 with the correct model number)
Does it do when you get a really bright white scene? if so, this is scene called "Peak White video".

rizel23

Inactive wrote: »

Not quite what you said earlier...as above !! .. :rolleyes:

Anyway it doesn't matter which retailer or manufacturer is concerned, the law is the same, as you state that you have worked for a retail chain, you should know that.

God, this does get tedious, you get a 12 month manufactures warranty, from the maker of the set not the seller. You will have 28 days to inform the seller (retailer) of any faults with the item. You can only come back to the seller after this date if you can prove they sold you faulty set from the start. This is extremely hard to prove, but when a customer does escalate this a retailer they will normally give in as they can'nt be bothered with a small claims case which to them is pittance in terms of revenue.

Do you not ask yourself why they offer you there own warranty's? If not and its over the 28 days or no fault can be proven go through the manufacture, it usually quicker and less hassle as a retailer such as comet ect will not usualy care what happens after the 28 days has gone. They will happily send it away for you, bit if it gets fixed or not is entirely another question.

I know exactly how the law works...but as with any retailer outfit, its not what you know,...but what you can prove.

I'm only offering my opinion, but having seen 100's of these cases i sort of know what I'm talking about. If u persist you will win, trust me.

worcestersaver

rizel23 wrote: »

God, this does get tedious, you get a 12 month manufactures warranty, from the maker of the set not the seller. You will have 28 days to inform the seller (retailer) of any faults with the item. You can only come back to the seller after this date if you can prove they sold you faulty set from the start. This is extremely hard to prove, but when a customer does escalate this a retailer they will normally give in as they can'nt be bothered with a small claims case which to them is pittance in terms of revenue.

Do you not ask yourself why they offer you there own warranty's? If not and its over the 28 days or no fault can be proven go through the manufacture, it usually quicker and less hassle as a retailer such as comet ect will not usualy care what happens after the 28 days has gone. They will happily send it away for you, bit if it gets fixed or not is entirely another question.

I know exactly how the law works...but as with any retailer outfit, its not what you know,...but what you can prove.

I'm only offering my opinion, but having seen 100's of these cases i sort of know what I'm talking about. If u persist you will win, trust me.

you are the type of person that gives retail staff a bad name.
under the sale of goods act it now up to the retailer and NOT the manufacturer to prove the fault was not there when the product was sold and therefore fit for purpose.
the 28 days you keep banging on about has no basis in law and just a smoke screen set up by many retailers.
it would be better to seek the opinion of the local trading standards office rather than a poorly informed ex shop worker.

Inactive

rizel23 wrote: »

I know exactly how the law works...but as with any retailer outfit, its not what you know,...but what you can prove.

I'm only offering my opinion, but having seen 100's of these cases i sort of know what I'm talking about. If u persist you will win, trust me.

You were obviously trained by a less than honest retailer.


Nothing changes, the retailer is legally responsible for items sold for 12 months, end of story, even if it is one of the dodgy ones.

Even they cannot get away from the law.

mk-donald

No idea where anyone has got "12 months" from other than historically it was the typical Manufacturer's warranty period - it has no relevance to a retailer/vendor in a consumer transaction.

The Vendor is actually responsible for the goods for up to 6 years IF the fault was present at the time of sale. During the first 6 months the fault is ASSUMED to be present at the time of sale (and hence giving rise to repair/replacement/refund/compensation as appropriate) and it is for the vendor to PROVE it was not, after that it is for the customer to demonstrate they were faulty.

28 days MAY be interpreted as a "reasonable time" (ie the typically short period) within which you're entitled to a FULL REFUND without question having found the goods to be faulty, and after that you're entitled to compensation for up to 6 years and repair/replacement or (partial) refund.

see the excellent guide - though written from the trader's viewpoint is the dti guide
"A trader's guide : The law relating to the Supply of goods and services, April 2005"
http://www.dti.gov.uk/files/file25486.pdf
which also includes a flow chart that's reproduced on many local Trading Standards websites.

More at http://www.dti.gov.uk/consumers/buying-selling/sale-supply/supply-of-goods-services/page8628.html

A bonus is that any manufacturer/trader warranty you were given does nowadays have LEGAL effect - ie it's not a goodwill gesture they can walk away from but a legal responsibility on them and cannot contain unfair terms.

rizel23

Like i said its purely my opionion of having worked in retail in real life situations, i know clearly what the law states having studied it at A Level qualification, but in real life situations, its not always the case.

Like i have mentioned and not denied, yes you can go through the retailer within the first 12 months to get your item fixed, but its will be the manufacture who will fix the item and be responsible for the repair, not the retailer (unless an extended guarantee is purchased with the retailer), they will only act as a middle man, hence my advise to go direct to the manufacture.

A retailer will replace an item within 28 days, so its acts a safe guard for the consumer as well as the retailer, and not a 'smoke screen' as you so put it, if you can'nt spot a problem with a item such as a tv within 28 days then there must be something wrong with you IMO, and thats my opinion as a consumer which I'm now.

I'm not trained by a 'less than honest retailer' as you suggest i just know know the facts that apply to everyday situations and have seen many cases such as these before.

Inactive

rizel23 wrote: »

I'm not trained by a 'less than honest retailer' as you suggest i just know know the facts that apply to everyday situations and have seen many cases such as these before.

Perhaps you may wish to tell us which retailer you were trained by, so that we may all be the judge of that.

:rolleyes: