I thought John Lewis was a responsible company!

PDC

Unless they've added this since you purchased the offer page shows this is bold red text

Save 20% when you trade in your old vacuum cleaner. Enter DYSONTRADE at the end of checkout. Please note, only this Dyson cleaner can be in your basket during the payment process or the coupon code will not work. Offer ends...

As mentioned above the offer is still on so your best bet would be to return it and then buy one following the conditions of the offer.

I don't really see what this has to do with them being a responsible company but sorry you've not got the support you were looking for here.


Did you contact their customer services about this? They are normally quite helpful and may well be able to help more than we can here.

nandrews

FBC
I didn't expect JL to do anything, save maybe include docs on how to trade in my old machine and THEN recieve 20% back.
PDC
So you see all that in red when you go to the DC33 page, where you can choose to buy it?
All I see is "

• Save 20% when you trade in your old vacuum cleaner

£244.96


4.3 / 5




152 reviews"
and below the picture the spec of the machine.
Nigel

ValHaller

bod1467 wrote: »

The code is actually ON the product page (per the link you provided).

Hasbeen wrote: »

Sorry agree with others as well, offer/code shows clearly on the front page under the picture of the cleaner? Through special offer link

http://www.johnlewis.com/dyson-dc33-multi-floor-upright-vacuum-cleaner/p230978156#tabinfo-spcl-offr

Nope, you are already on the special offer tab http://www.johnlewis.com/dyson-dc33-multi-floor-upright-vacuum-cleaner/p230978156#tabinfo-spcl-offr

The page for the product is http://www.johnlewis.com/dyson-dc33-multi-floor-upright-vacuum-cleaner/p230978156 and you only get the special offer details visible when you click on the link in the general top-right or on the special offer tab.

Funky_Bold_Ribena

nandrews wrote: »

FBC
I didn't expect JL to do anything, save maybe include docs on how to trade in my old machine and THEN recieve 20% back.

How would they know to include the docs unless you have told them at checkout?

I see an offer like that I think 'ooh, how do I get that then' I don't just buy it without making sure I am going to get the actual offer.

Hasbeen

Nandrews

Best bet now would be to do as below CLICK on link

how do I return items bought online

Linky

And reorder again using code:)

Have you actually spoken to anyone in Customer Services yet?
They might be able to give you the 20% missing

meer53

Here ! This is on the offer page, plainly printed in red.


Save 20% when you trade in your old vacuum cleaner. Enter DYSONTRADE at the end of checkout. Please note, only this Dyson cleaner can be in your basket during the payment process or the coupon code will not work. Offer ends 7th May 2013.
View terms and conditions

Leo2020

bod1467 wrote: »

The code is actually ON the product page (per the link you provided).

Yes I know - that is what I said if you read the rest of my post.

--

I think this is a case of the OP is not going to budge on their opinion - fair enough we are are all entitled to one. As been suggested before can you return under DSR? Is it going to be worth it, do they collect the item for free?

nandrews

FBR
Simply that the deal includes the opportunity to trade-in. So perhaps they could include the necessary docs in all boxes so that anyone buying could take up or not take the trade-in deal.
Like the free 5 year optional guarantee docs that were included.
Meer53
As ValHaller has pointed out that is not the front page, it is the 'Special Offers' page you are reading that on. I bought soley from the front page description.
Hasbeen
I would return but since, as I mentioned, the price has upped in the last few days by around the same 20% that I might achieve from trade-in. There seems no point.
Yes I have emailed with customer services of course and have had a number of exchanges where they flately deny they will change their position. But just this evening I recieved the promise of a phone call to "resolve this issue to your satisfaction" so I am now more hopefully.
I will post developments here

Nigel

Funky_Bold_Ribena

nandrews wrote: »

FBR
Simply that the deal includes the opportunity to trade-in. So perhaps they could include the necessary docs in all boxes so that anyone buying could take up or not take the trade-in deal.
Like the free 5 year optional guarantee docs that were included.


Nigel

Why would they do that? It would be giving money away for free. It's an incentive to buy at the point of purchase...otherwise we'd all be photocopying it and trading in old hovers we found at the tip.

unholyangel

Leo2020 wrote: »

Yes I know - that is what I said if you read the rest of my post.

--

He wasnt talking to you He was quoting your post but directing it towards someone else (OP perhaps or just readers in general).