Upgrades and sim cards

ZhugeEX

Buzby wrote: »

Irrespective of the agreement, there are too many handsets out there for them to work out whether the existing customer SIM will be compatible - as networks routinely upgrade SIMs an 'old SIM" may not provide the correct HLR access, size, or voltage. As the cost s minimal, it makes sense for the customer to have the latest SIM profile, than find out there are issues later.

Ah right, thanks for this. Didn't realise Orange worked this way.

tyllwyd

It's not going well! I put the new SIM in the new phone, activated it, got an on-screen message with my new phone number and saying that I should get a text shortly with the number. After that, nothing and the phone is not connected to the network so I can't make or receive calls.

I tried phoning Orange customer services, but communication over a bad phone line to India wasn't 100%. He told me that I had no credit on the account, so I said I thought there should be £10, so he said he'd tell the billing people and I should get a text. Again, nothing.

I'm starting to wonder now if they actually credited the £10 to my original number, but I can't find anything in My Account to tell me when credit has been added to a phone. So I tried to add the new phone to the My Account page - it said it has sent a text with a security code to my phone - still nothing.

Is there anything more I can do???

(There is no problem with Orange phone reception at this house, we've got three other handsets which work perfectly.)

tyllwyd

Also ... I was just looking through the box and noticed a little piece of paper saying 'how to take care of your T-Mobile phone'. I'm starting to wonder if Orange might have sent me a phone which is locked to T-Mobile and that is why they can't activate it. Is that even a possibility??

tyllwyd

I have FINALLY got my phone working.

They sent out the phone with a SIM card and when I activated the SIM it set up a new PAYG account and my old PAYG account remained active. When I spoke to Orange customer services to say that I couldn't make or receive calls, they credited the new PAYG account with £10 but I still couldn't connect to the network.

After messing around all weekend with nothing working I phoned to return the phone. I spoke to the company that deals with returns, and the guy I spoke to realised straightaway that the problem was that the phone had been sent out with a security block on it, which he lifted and the phone magically started working instantly.

So I got there in the end, but another time I won't try to order an upgrade if I'm not going to use it for my own account, it really wasn't worth the hassle.