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£300 Electric Bill

edwardw
edwardw Posts: 213 Forumite
Basically when i moved into this property, unbeknown to me, there was an economy 7 meter installed.
I phoned EDF and got them to transfer my old account from my old house, they said fine, we will transfer the existing fixed tarrif across, and not once did they mention it was eco7, therfor i would be billed at eco 7 prices.


I have now recieved a bill for £300+ for electric usage, at the high eco7 price.
(no night usage at all, as the night circuit doesnt work/wasnt connected)

Where do i stand? I wasnt correctly advised when i moved my account to the property...

Comments

  • macman
    macman Posts: 53,128 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 25 March 2013 at 6:33PM
    The tariff is based on the meter installed and registered, so if you move to a property with a E7 meter and don't specify otherwise, you will be billed on E7.
    You weren't incorrectly advised, because the supplier has no idea what heating system you have installed in the property, or whether the E7 circuit is working or not. You asked for the same tariff, and that is what they gave you.
    NB: you can't transfer an account from one property to another as you describe. The old account is closed and a new one opened. It is presumed that EDF were already supplying the property, as you are in a deemed account with the new supplier as soon as you move in, and you need to open an account with them before you can switch.
    No free lunch, and no free laptop ;)
  • Fire_Fox
    Fire_Fox Posts: 26,026 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Agree I don't see how you were incorrectly advised, you have an E7 meter so will be put on an E7 tariff unless you specifically ask to go on a rgular tariff (not all suppliers offer this). It's your responsibility as bill payer to understand your heating/ hot water system and energy needs and choose the best tariff based on that, not the suppliers.
    Declutterbug-in-progress.⭐️⭐️⭐️ ⭐️⭐️
  • Wywth
    Wywth Posts: 5,079 Forumite
    edited 26 March 2013 at 12:12AM
    edwardw wrote: »
    Basically when i moved into this property, unbeknown to me, there was an economy 7 meter installed.
    I phoned EDF and got them to transfer my old account from my old house, they said fine, we will transfer the existing fixed tarrif across, and not once did they mention it was eco7, therfor i would be billed at eco 7 prices.


    I have now recieved a bill for £300+ for electric usage, at the high eco7 price.
    (no night usage at all, as the night circuit doesnt work/wasnt connected)

    Where do i stand? I wasnt correctly advised when i moved my account to the property...

    Contact the supplier. They will sort your meter out.
    Economy 7 customers should get 7 hours of cheap rate eelectricity every day :)

    Edit: I thought they were coming to change your meter last week? :huh:
    https://forums.moneysavingexpert.com/discussion/4385743
    Now you won't get your 7 hours cheap rate electricity ;)
  • macman
    macman Posts: 53,128 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    But there's no evidence that the meter is at fault. If the E7 circuit is faulty or disconnected, it's the occupier's responsibility.
    No free lunch, and no free laptop ;)
  • edwardw
    edwardw Posts: 213 Forumite
    meter has now been replaced...
    Eco 7 is no good for me, as dont use enough on a night to justify the increased usage.

    My issue is when i moved they said that i would carry my excisting tarrif across, so im expecting cheap energy prices.
    They know what meter i have, so when i moved my tarrif over they should have said actually its an eco7 meter, so it wont be the same tarrif, it will be the more expensive 16p /unit tarrif
  • macman
    macman Posts: 53,128 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    As already explained, they did carry your same tariff across. But it's charged at the E7 rates applicable to that tariff, rather than the single rate. The EDF CS rep had no idea what heating arrangements you have in the new property and whether the E7 circuit was working or not.
    It's not necessary to replace a meter with EDF-they will just total the readings across the two registers and charge at the single rate if you switch from E7.
    No free lunch, and no free laptop ;)
  • I agree with the OP. There are a vast number around of eco 7 meters around which people dont realise they should nt be on an eco 7 meter at all. They have all got gas central heating. With the government instructing suppliers to inform everyone of the cheapest tariffs available, these meters should be included as they are not on the cheapest tariff at all. The suppliers can see by their useage, as I can, as I go round collecting readings. I tell a lot of people to ditch them but theres too many. I have sent a complaint off to OFGEM about this last year
  • edwardw
    edwardw Posts: 213 Forumite
    The thing is, looking at my bill i wasnt on the correct tarrif.
    Ive been charged two different rates, (like a price increase), and i should have been on a FIXED tarrif.

    they have now put me on their standard variable tarrif, but i should be on their sept 2013 fixed tarrif.
    do we have an EDF rep on here because thier support is useless!
  • macman
    macman Posts: 53,128 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    No EDF rep on here.
    What you are raising now is an entirely different issue.
    If you were on an E7 tariff then there will be two rates-one for night and one for day.
    A fixed tariff can still have first tier and second tier pricing in place.
    No free lunch, and no free laptop ;)
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