Payment problem

SuperAllyB

Hi

A quick google didn't come up with any answers so -

My daughter transfers money to my wife monthly, as far as we are aware its done in a branch. This month only half the amount has arrived in my wifes account by faster payment. Our daughter is adamant that the correct amount is showing as leaving her account, and there are no previous indications that she would lie about such things.

Given that we will probably have to wait until Monday morning to phone about it, is my daughters bank (RBS) or my wifes bank (Santander) most likely to be able to help?

Thanks

grumbler

This is something unusual, but normally, for missing transfers the sender has to contact their bank first.

innovate

How do you know the amount sent was only half of what it should have been? Are you looking at your available balance and find it lower than expected? Has there been another (outgoing) payment you did not allow for?

opinions4u

This month only half the amount has arrived in my wifes account by faster payment. Our daughter is adamant that the correct amount is showing as leaving her account

Ask her to take a screen shot of the account showing the transaction and get her to email it to you.

The obvious explanation is the most likely reason.

YorkshireBoy

opinions4u wrote: »

Ask her to take a screen shot of the account showing the transaction and get her to email it to you.

OP says the payment is normally made in branch, so it's unlikely daughter has internet banking?

opinions4u

YorkshireBoy wrote: »

OP says the payment is normally made in branch, so it's unlikely daughter has internet banking?

You could, of course, be right.

It just never crosses my mind that people haven't got online banking!

grumbler

They give some receipts for in-branch transfers, don't they?
Also, there are ATM mini-statements...

YorkshireBoy

grumbler wrote: »

They give some receipts for in-branch transfers, don't they?

Sounds like the daughter is 'remote' from the parents though(?), so fax or scan & e-mail would be the only means of proving to parents 'now' what has been sent.

grumbler

A digital camera, even a mobile one is perfectly fine for this.

dalesrider

SuperAllyB wrote: »

, as far as we are aware its done in a branch.

I think you need to find out, just how it is done.

SuperAllyB wrote: »

This month only half the amount has arrived in my wifes account by faster payment.

Faster payment would inply internet/phone banking.
If done in branch, how was the payment made up? Cash & cheque?
Cash will debit quicker than a cheque.

SuperAllyB wrote: »

Our daughter is adamant that the correct amount is showing as leaving her account, and there are no previous indications that she would lie about such things.

Until you find out the above, then you have to believe her.

SuperAllyB wrote: »

Given that we will probably have to wait until Monday morning to phone about it, is my daughters bank (RBS) or my wifes bank (Santander) most likely to be able to help?

Thanks

Both banks have phone banking.
Although it will have to be your daughter that chases it up.

SuperAllyB

Thanks for all the replies. I know that the most probable answer is the obvious one.

Just wanted to double check that it was up to her to contact her bank first so that it is simply a case of putting the onus on her to prove it or sort it out as she sees fit.