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T-Mobile Porting number probelm

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sadia85
sadia85 Posts: 107 Forumite
Last month i got a new contract with T-mobile and request them to port my previous number from 3 network.

Now problem is when i send text message it show my new number which T-mobile send me along with the new phone but when i make the phone calls it shows my ported number which i have already transfered.

Complain them dozens of times but nothing seems to be working, please advice what to do with that.

Thanks

Comments

  • ZhugeEX
    ZhugeEX Posts: 1,163 Forumite
    Are you using an iPhone?
  • Annie._2
    Annie._2 Posts: 516 Forumite
    You have probably got a split service where the text goes to the new number but calls go to your ported number.

    T Mobile should be able to raise a split service request from 3 to check whether there were any porting files missing.
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