halifax are rubbish

accyuklad

some reason now Halifax wont let me do online payments at all but I can cash out at atm machines

im going to pay off my overdraft and cancel it as they now gone rubbish never had this problem last week now I cant do any payments online so im just going to pay them off in may and leave to barclays

Biggles

Have you asked what the reason is?

accyuklad

no I never had this issue until now so its there problem im leaving once I paid it off

Gromitt

Ok, so your leaving a bank which gives you £5/month for a bank that gives you nothing. Sounds logical.

I could understand if you were leaving for a bank like First Direct, but Barclays? Really?

SnowTiger

accyuklad wrote: »

some reason now Halifax wont let me do online payments at all but I can cash out at atm machines

What does that mean? You can't make payments from your online Halifax account or your debit card is being declined when you use it online?

YorkshireBoy

Gromitt wrote: »

Ok, so your leaving a bank which gives you £5/month for a bank that gives you nothing.

Think it's called cutting off your nose to spite your face!

Principles usually cost money. In this case, £60 a year...that's assuming the OP has/qualifies for/can fund a Reward account of course?

If it was me I'd be wanting to recoup some of the charges they'd had off me.

System

Reward account is no longer a no-brainer with forthcoming changes.
Non-Reward accounts/Reward without the £5 are not competitive.
If they restricted online access, that would be a deal breaker for me

Barclays is far from the best but has a large branch network, seems to have fewer 'downtime' complaints, isn't a 'debit card from hell' and has access to a large network of reduced fee ATMs abroad.

YorkshireBoy wrote: »

Think it's called cutting off your nose to spite your face!

Principles usually cost money. In this case, £60 a year...that's assuming the OP has/qualifies for/can fund a Reward account of course?

If it was me I'd be wanting to recoup some of the charges they'd had off me.

BugsyBrowne

Gromitt wrote: »

Ok, so your leaving a bank which gives you £5/month for a bank that gives you nothing. Sounds logical.

I could understand if you were leaving for a bank like First Direct, but Barclays? Really?

Nationwide is the New First Direct IMHO

opinions4u

accyuklad wrote: »

some reason now Halifax wont let me do online payments at all but I can cash out at atm machines

It's probably worth establishing the reasons. It could be a systems error. It may be a missing phone number. It might be a lack of understanding on your part.

Those last two suggestions could cause you issues with many other anks.

im going to pay off my overdraft and cancel it as they now gone rubbish never had this problem last week now I cant do any payments online so im just going to pay them off in may and leave to barclays

Enjoy Barclays. Their service records, as measured by the FSA, is one of the worst in the industry.

ColdIron

opinions4u wrote: »

Enjoy Barclays. Their service records, as measured by the FSA, is one of the worst in the industry.

What are 'service records'?

Their online banking and current account servicing are tip top, not one problem in 35 years. Customer service isn't up to much and rates are dire. Apart from that, no complaints here

opinions4u

ColdIron wrote: »

What are 'service records'?

Their online banking and current account servicing are tip top, not one problem in 35 years. Customer service isn't up to much and rates are dire. Apart from that, no complaints here

Complaints per thousand accounts was the metric I had in mind.

This report's from a few months ago.

Complaints about high street banking were up 5pc in the first half of 2012, to a total of 828,040. Santander (Madrid: SAN.MC - news) attracted the largest total number of banking-specific issues, at 147,113. Barclays was the focus of the second-largest number, with 152,372 customers taking their problems to the regulator.
Lloyds points out that it received so many complaints because it is the largest bank, with around 30m customers in the UK. The lender claims that the FSA receives 1.4 banking complaints per 1,000 Lloyds customers, 3.6 for every 1,000 RBS (LSE: RBS.L - news) customers, 3.8 for every 1,000 Barclays customers and 5.2 for every 1,000 Santander customers. Barclays said that it holds 11.9m current accounts but does not keep records on how many customers it has in the UK.