Cancelled mobile contract, but cashback showing as payable?

sithemadmonkey

Hi guys, sorry if this is better placed in another area.

I took out a mobile contract for my wife with cashback from TCB. After the phone arrived, she decided that she didn't want to commit to a contract (was doing perfectly well on PAYG) so we arranged for it to be returned as per the 14-day cooling off period (we'd ordered it online).

They ballsed up the return a little bit, as their systems didn't register that the phone had been returned to them, resulting in an erroneous bill being sent to us, which was sorted out with a couple of phone calls.

I've now logged into my TCB account, and the cashback is showing as payable I'm guessing it's due to the cancellation/return taking longer than usual to process, and the cashback being approved before the cancellation was registered. Being the good sport I am (and more than a little paranoid about the phone company asking for it back), I just thought I'd check if anyone else has had a similar experience, and what my rights are regarding this?

I'm also aware of the irony that (for once) I'm worried about cashback that HAS been paid :rotfl:

HappyMJ

LOL...I did that too with a T-Mobile contract and they paid me £100 even though I cancelled...I don't mind thank you very much. Paid into my bank account. They could I suppose ask for it back but it will be very unlikely.

Buzby

Your Rights? None - technically he money isn't yours, as you cancelled the contract. It not spend a penny of it until you are absolutely sure they are going to let you away with it.

Tony5101

The cashback goes through so many layers before it gets to you, so I would take the money and not give it a second thought.
I've been in a similar position to you 3 times now, and not once have I ever heard a peep out of TCB or Quidco.

mobilejunkie

Take the money and stop advertising the fact.