Comp turned down b/c I travelled on delayed plane

redhotmamma

This is an odd one, and I haven't found anything like it while searching on the board

Response from East Jet to my first letter (used the template):

"As you will remember from our Terms and Conditions, when your flight is delayed for more than one hour beyond its scheduled departure time, if you do not wish to travel on the delayed flight you can choose a free re-route on the next available easyJet flight or you can cancel your seat and receive a credit for future flights with us. I understand that you chose to travel on the delayed flight. For this reason, I am afraid we cannot offer you any compensation. You may be able to claim back the costs of any additional expenses as a result of this delay though your travel insurance. "

The delayed flight,which was over 3 hours late, was the next available. Anyone any experience of this?

I have also posted on the EJ board

Thanks!

redhotmamma

Hi, would appreciate any help with this..

thanks