Cancelling car cleaning 'pack'

browneyedbazzi

spunko2010 wrote: »

I bought a new BMW last month and the dealers added on 4 products that I was not aware of and nobody discussed or mentioned them. They were:

Tyre Insurance
Paint Protection
GAP insurance
One-off paint protector (GardX) (£499)


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spunko2010 wrote: »

EDIT: It's worth stating I told the sales guy I did not want the GardX, in the early stages of negotiation he tried to convince me otherwise but I stayed firm. Yes I accept that it was done verbally and again I should have checked, but this is another aspect which makes me think they pulled a fast one on me. I bought a car from them a few years before and told them I did not want the GardX and that was the end of it.

So how exactly did you have a conversation with the sales guy and specifically tell him you didn't want the product if you were not aware of them and nobody discussed or mentioned them?

It sounds to me like you are spinning the truth to try to get an answer you want.

mo786uk

It seems like he had a discussion - said he didnt want the extras.

They went through the price (omitting to mention that the price included the extras) - key point being the car could have been cheaper without the extras

He bought the car but didn't get the paperwork at the time

Only on getting the paperwork did he realise they had included the extras

visidigi

mo786uk wrote: »

It seems like he had a discussion - said he didnt want the extras.

They went through the price (omitting to mention that the price included the extras) - key point being the car could have been cheaper without the extras

He bought the car but didn't get the paperwork at the time

Only on getting the paperwork did he realise they had included the extras

That's entirely speculation...

browneyedbazzi

mo786uk wrote: »

It seems like he had a discussion - said he didnt want the extras.

They went through the price (omitting to mention that the price included the extras) - key point being the car could have been cheaper without the extras

He bought the car but didn't get the paperwork at the time

Only on getting the paperwork did he realise they had included the extras

How do you get that from the OP saying the dealers added on 4 products that I was not aware of and nobody discussed or mentioned them?

I also fail to understand how OP was sold a car with a finance agreement without seeing and signing paperwork. I think it's much more likely that the dealer did what felicity suggests above and OP didn't bother to read what he was signing.

osvic2010

I am awaiting the arrival of my new BMW. all the products you talk about were explained to me and I was given three forms for three of them, each with two tick boxes. 'I want' 'I dont want'.
I was also given a leaflet about the gardX stuff. My invoice does not have any of these things added to them neither did any of the figures given to me at negotiation.
we have had three brand new cars in the last four years, never have these products been added without prior agreement before.

if you didnt read what you were signing or didnt ask the sales person to explain properly what was included in your figure then im afraid you probably dont have a leg to stand on. Did you give them a budget to work to when you ordered the car, if not they lumped everything in and gave you a figure you appear to have accepted.

mo786uk

visidigi wrote: »

That's entirely speculation...

Perhaps - but logical

Unless you take the view that BMW mislead consumers about how they calculate the price of the car and without the GuardX they would have increased the base price of the car by £500 to make up for it - not something BMW will be happy to admit I am sure.

In addition if the car is on finance he will be paying interest on that £500.

browneyedbazzi wrote: »

How do you get that from the OP saying the dealers added on 4 products that I was not aware of and nobody discussed or mentioned them?

I also fail to understand how OP was sold a car with a finance agreement without seeing and signing paperwork. I think it's much more likely that the dealer did what felicity suggests above and OP didn't bother to read what he was signing.

The issue is not so much whether he was given the info in black and white and missed reading what was listed but more about the salesperson misleading him.

The average consumer in that situation would most likely only consider the headline figures given to them in the proceeding discussions. If the salesman gives you those figures and you have a quick look at the paperwork and it tallies with what you are told then you expect to pay for what the salesman has said he is selling you.

We could sit here and argue all day that consumers should read through a finance document whilst they are at a car dealers but that is not normal behaviour for the majority of people.

The issue is - if the OPs story is to be believed - that the salesperson gave him figures with GuardX included when he had specifically said he didn't want it - obviously those figures he had been given verbally would have tallied with what was on the finance agreement.

OP says he wasn't given the agreement to take away straight away and see how the figures were calculated.

As I said, from a practical perspective if he has signed there is little comeback now.

visidigi

mo786uk wrote: »

Perhaps - but logical

Unless you take the view that BMW mislead consumers about how they calculate the price of the car and without the GuardX they would have increased the base price of the car by £500 to make up for it - not something BMW will be happy to admit I am sure.

In addition if the car is on finance he will be paying interest on that £500.

You're not reading the previous posts. The OP clearly accepted the price they had to pay, it was only AFTER the car was delivered they noticed that they were charged for the GardX - the OP agreed to the price - as per others the base price of that car could VERY well increase without GardX, why, because thats their right - and its well known high commission products can and do offset the price of a car.

Want a very real world example? Financed cars now see a lower price for the car versus a cash transaction, why? Because the salesmans kickback on finance allows a higher loss on the product.

A car is bought as a package, not a product in the current market.

mo786uk

I know the OP agreed the price but he didn't agree GuardX and I am aware they may have inflated the price - but that's not the point - its the principle - the way it was sold was questionable.

The OP may well have paid the same price if they took off the GuardX and bumped up the price by £500 - but he specifically says he asked about GuardX and they said it was not included.

They could have told him that he needed GuardX and the price would be the same but I suspect GuardX is some crap worth nowhere near £500 quid and most consumers would reject it.

visidigi

I think you will find this will be the same as nearly every finance deal done at a dealer...like the OP said 'we went through some monthly numbers'

The OP had a price they wanted to pay. The dealer could achieve the price they wanted - the OP left happy.

Thats it, thats really all there is to it.

The OP now sees the GardX and now he thinks he could have got the car cheaper without it.

The dealer has applied it, the car has it. The dealer achieved the price the OP wanted, how he got there or what the dealer had to do to achieve it really doesn't matter.

The OP got the car they wanted at the price they accepted...

mo786uk

visidigi wrote: »

The OP now sees the GardX and now he thinks he could have got the car cheaper without it.

.

and there lies the rub, if we take the OP at his word, then if BMW were more open then maybe this situation wouldn't have reared his head.

regardless of what trickery the dealer uses to come to their price it is reasonable and logical for a customer to think if they have a £500 unwanted item on their bill they could have obtained the item for £500 less if they were given the choice. if this were not possible then at least they would know.