Vodafone - Absolute Incompetence

alexp1986

So after about 8 hours on the phone to various people and 3 visits to Vodafone shops I have now been told my number cannot be transferred.

My old contract with 3 finished and I decided to move to Vodafone PAYG. I transferred my PAC code on 27/02/13 and expected a smooth transfer. How wrong could I be.

I was initially informed it would be done within 2 working days. By 04/03/13 it still had'nt been transferred hence me calling Vodafone after 1 hour trying to get through I gave up and decided to go into store where I was told ot would be done within a few days by 08/03/2013 it still wasn't so i decided to visit the Trafford Centre store where I was met with a belligerent man who didn't seem to know what was going on and gave me a new sim and said it would be done my 11/12th of March.
Obviously this wasn't done so I went back into store and was promtly told my PAC code had been transferred to an old Vodafone system and their was nothing they could do. I requested their complaints procedure and called them up.
After speaking to a lady called Ann on 14/03/13 I was advised I would be required to wait until the PAC code had expired which was the 18/03/2013 and get a new one from my old provider.

Lo and behold I called my old provider who are unable to issue a new PAC code as this number has already been lost by Vodafone during the porting process. So after another 2 hours wasted this morning on the phone to Vodafone and 3 . I have now been advised due to Vodafone's complete f**k up I can't have my number ported in and a measly £40 free credit doesn't cut the mustard.

Is it worth accepting the £40 free credit and considering the matter closed or would you suggest taking this matter to FOS/OFCOM ?

They certainly haven't heard the end of this.

grumbler

If you value the number don't take the money and demand your number to be recovered. It can't be 'lost' and a competent person can do this. Unfortunately, it's next to impossible to get to such person at Vodafone.

If you don't value the number much, demand a bigger compensation and take it to ombudsman if needed, although FOS has nothing to do with this.

alexp1986

Thanks.

Yes I would like the number back as I really don't want to go through the rigmarole of informing everybody I know that I have a new number.

Plus it's a matter of principle now.

Guys_Dad

Take a look at the last post on this thread. https://forums.moneysavingexpert.com/discussion/3113202

Read the last couple of paragraphs and contact the Vodafone Reps as described in the post.

They are a much higher calibre and will help with reportedly decent results.

If the do help, please come back on here and let us know as we need to be kept informed how effective they are.

alexp1986

Thanks.

I have spoken to their Customer Relations who are helpful enough but still no end result.

I'll try DM'ing him.

Regards

Vodafone

Hi alexp1986,

Thanks for making me aware of this.

Having received your email I'll get back to you as soon as I can.

Kind regards,

Lee

Web Relations Team

Vodafone UK