Tmobile £400 charges in a month on free mins??!

hansypansy

ive just checked my bill and T-Mobile have charged £400+ this month alone for international calls!!! ive used calling cards from mobile phones for years and never had this issue! :mad:

i got my dad a mobile phone contract with t-mobile with unlimited minutes. he regularly calls abroad using international calling cards both on the landline, pay as you go and his new mobile contract.
He has the freephone calling card number saved on his mobile, he calls this and then enters the international number when prompted by the operator.

seems both the balance of his calling card has been used for about 500mins, and so have the same no. of mins been deducted by T-mobile! i spoke to customer service but they said they couldnt help or tell me why theyv billed me this much?!!

can someone please tell me if youve had similar issues and what i can do about this, because £400+ in a month is almost two years worth of line rental!


many thanks in advance

HappyMJ

Did T-Mobile charge for the freephone number or the international call?

I suspect he would have been charged for the 0800 number. Does the calling card have a 01/02/03 number also printed on it?

You can use this link to check the call rates of the number he is calling. https://www.t-mobile.co.uk/pricing-data/dest-num-check/

DUTR

hansypansy wrote: »

ive just checked my bill and T-Mobile have charged £400+ this month alone for international calls!!! ive used calling cards from mobile phones for years and never had this issue! :mad:

i got my dad a mobile phone contract with t-mobile with unlimited minutes. he regularly calls abroad using international calling cards both on the landline, pay as you go and his new mobile contract.
He has the freephone calling card number saved on his mobile, he calls this and then enters the international number when prompted by the operator.

seems both the balance of his calling card has been used for about 500mins, and so have the same no. of mins been deducted by T-mobile! i spoke to customer service but they said they couldnt help or tell me why theyv billed me this much?!!

can someone please tell me if youve had similar issues and what i can do about this, because £400+ in a month is almost two years worth of line rental!


many thanks in advance

Freephone numbers are not free from a mobile, so you will get charged for the call to a freephone number (especially when it is to a calling card service).
Considering mobile companies offer international calls from about 1p/min, that seems the chice.
Your calling card may have a geographical number access however the mobile provider may block access to this :cool:

grumbler

If the access number was a normal landline number and was not explicitly listed in the tariff as excluded from the allowance, I would demand the refund and complain up to ombudsman at least. Small claims court is also worth considering.

neenaiphone

did you try contacting the Tmobile company regarding this what are they saying about it.