Bought in an airport - no right of refund?

wealdroam

john1 wrote: »

For Info Not sure if this helps or hinders our UK SOGA

Wherever you buy goods in the EU, you have two years to request repairs or replacement if they turn out to be faulty or not as advertised. If a product cannot be repaired or replaced within a reasonable time or without inconvenience, you may request a refund or price reduction.

The two-year guarantee period starts as soon as your goods are delivered, and you must inform the seller of the fault within two months of discovering it.

The seller is always liable, and in some EU countries you also have the right to request a remedy from the producer.


See http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm

And the Sale of Goods Act gives you up to six years to challenge the seller.

This Trading Standards Q&A may help...

Q. I've heard that under European Union (EU) law I'm allowed a two year minimum guarantee on goods. Is that correct?
A. EU Directive 1999/44/EC states that all European Union member states must allow consumers to make a claim for faulty or misdescribed goods under their consumer rights for a minimum of two years. English law already allows you to make a claim for up to six years from the date you bought the goods and for up to five years in Scotland. Therefore if you buy any goods from any other EU member state, you can assume that you can make a claim for faulty or misdescribed goods for at least two years after.

Read a little more about the EU guarantee in MSE's How to Complain article.