Bought in an airport - no right of refund?

leopoldtrepper

I recently bought an Asus nexus 7 which has gone kaput after 2 months. I bought from Dixons at Heathrow and have been directed to Currys ironically named knowhow customer services arm. They have told me over and again that because I bought it in an airport after 2 months 'they' (Dixons) no longer give refunds and seek to fix or replace. They claimed this was in line with the Sales and Goods act.

Does anyone know if this is true? Thank you!:j

InsideInsurance

Yes it is true

SoGA gives the retailer the right to decide to repair, replace or refund once you have "accepted" the goods. Given you've had it for 2 months then you will have been considered to have accepted it.

edwardw

but surely it should be covered by the statuatory 1 year warranty on electrical goods?

tyllwyd

We recently had a laptop that failed after six weeks - we argued hard for a refund but the retailer refused and offered a repair. The only option was going to be to go to the small claims court (with no guarantee of being sucessful) so in the end we accepted a repair under the manufacturer's warranty. Didn't the Nexus 7 come with a manufacturer's warranty?

penrhyn

My Nexus 7 had a battery problem, one call to Google and they arranged for a replacement to be sent out.

leopoldtrepper

I have the warranty but want a refund - it broke randomly after 2 months. So my impression is that I don't want a new/fixed one. Well if we agree it's down to KnowHow's discretion I guess I best do as they say.

Mankysteve

edwardw wrote: »

but surely it should be covered by the statuatory 1 year warranty on electrical goods?

There's no such thing. The EU pays down legislation and it built into our laws namely the Soga. Which is refund,repair or replace depending on which is least costly to the seller.

Toxteth_OGrady

Under SOGA, you are allowed a 'reasonable' time to inspect the goods and reject them/cancel the contract for a full refund. Reasonable time is not defined in the Act and will depend on the type of goods and will only be set down in a specific court claim.

28 days is often used as a rule of thumb for electronic goods but has no defined legal status.

Given you have had the item for 2 months then, as already stated, you will be deemed to have accepted it and you cannot rescind the contract. DSG are not legally obliged to offer you a refund or new replacement if they consider it more cost effective to repair.

A manufacturer's warranty has nothing to do with your statutory rights under SOGA and cannot detract from those rights, although in many cases it may offer you a better solution.

If a manufacturer's warranty gives you a new replacement after 6 months, at their discretion, then it is a bonus.

MSE's own SADFART article is a useful read:

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

leopoldtrepper

Thanks for the info people; not what I wanted to hear but appreciated nevertheless.

john1

For Info Not sure if this helps or hinders our UK SOGA

Wherever you buy goods in the EU, you have two years to request repairs or replacement if they turn out to be faulty or not as advertised. If a product cannot be repaired or replaced within a reasonable time or without inconvenience, you may request a refund or price reduction.

The two-year guarantee period starts as soon as your goods are delivered, and you must inform the seller of the fault within two months of discovering it.

The seller is always liable, and in some EU countries you also have the right to request a remedy from the producer.


See http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm

macman

Buying it in an airport is not relevant (but that's the kind of utterly clueless customer advice I'd expect from DSG), The retailer can replace, repair, or refund at their discretion. You have no right whatsoever to insist on a refund, wherever you bought it.
The same would apply if you'd bought it from any DSG High St store.
I don't understand your objection to a repair. What appears to have happened here is that you have changed your mind about owning the product, and want the fault to be used as an excuse for a refund. Unfortunately you have no such option in law.