edf billing error

c4lvin

I moved house last month and have just called edf to cancel the dd on my old property and give them the final meter reading. I was told i had a £720 final bill despite having had a direct debit in place for the duration of the account. On closer inspection it seems that although the dd was active with my bank edf had not collected the standard £55 monthly charge since june 2012. At no point in the last 9 months have i recieved so much as a letter asking for payment and so was blissfully unaware under the assumption that the money was being taken. I accept that i've used the electricity but what would be a reasonable compromise in this situation? Their customer service people admitted it was their error but could offer no support other than "sorry". I'm fuming!

victor2

EDF failed to set up my DD correctly when I joined them a few years ago. Fortunately I realised, put the money aside, paid what was due and got them to sort it out. They blamed the bank of course!

Probably the best you can do is send in a politely worded letter of complaint and see if they come back with any offer to settle the matter for less than you owe.

molerat

What did they say when you phoned them up in , say, July or August last year ?

c4lvin

molerat wrote: »

What did they say when you phoned them up in , say, July or August last year ?

I didn't because, as i said, the dd was set up and showing as active in my online banking. My argument is that, at what point were they going to inform me that they hadn't received any money? You would imagine a letter after 3 months would have been sent out politely explaining that they required payment. Certainly after 6 months I would expect a phone call at least but no, nothing. I'll be honest, I don't check my account in great detail every month just the bottom line so yes, I fully accept my liability to pay the bill but i think it's shocking that there has been no communication whatsoever.